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fusion crashes constantly after last update

20 REPLIES 20
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Message 1 of 21
galeac.ac
413 Views, 20 Replies

fusion crashes constantly after last update

Is anyone else experiencing crashing after this weeks' update?. Fusion is crashing at seemingly every task, including but not limited to opening a new drawing, editing an existing 2d cutting profile and switching between files to name a few. 

 

Thanks 

20 REPLIES 20
Message 2 of 21

@galeac.ac I took a look to see if there are any crash reports from you in our backend and nothing over the last month. Are these generating crash reports? If so can you send them in please? Would to good to check to see if there are any graphics drivers that needs updating. Are these random crashes or crashes in certain workflows? 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 3 of 21

It is not generating crash reports unfortunately. It is crashing randomly
or else takes a lot of yime to process. Even in sketches. Its happening
mostly in sketches and manufacturing
Message 4 of 21
r.moss
in reply to: galeac.ac

Using an iMac with OS X 12.4, Fusion became unusable for me after a system update a few days ago.  When one starts F360, a series of error reporting windows pop up.   (While I'm typing a response in the first window, another appears...probably about 7 windows by the time I manage to click Send.).   Even after sending the report, they kept on appearing (despite Fusion not running at that point).   There was no way of stopping them and eventually I had to restart the system.

 

Yesterday I tried again and F360 managed to update itself.  It seemed as though the update had fixed the problem but then after about half an hour it crashed.

 

This morning I'm back to the endless stream of Error Reporting windows as soon as I start F360.

 

Message 5 of 21
galeac.ac
in reply to: r.moss

So.it does seem as a problem from fusions side. I have clients coming
tomorrow and I cannot work with them as my fusion is basically down.
Message 6 of 21

@r.moss The problem you highlighted seems to be due to the single sign on. What other Autodesk products do you have on the Mac? (Likely AutoCAD?). There is a multi product solution that is needed for this and while we are working on it, here is a workaround that will get you around this. 

Careful thing to note about the workaround is that it is the "System - Library" and not users - Library. Also please remove it from the dash can once it is deleted. Please let us know if this worked. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 7 of 21

This is on a windows system
But i ll try the work around
Message 8 of 21

@galeac.ac This workaround is not for you. I am aware that you are on windows and will post what to try here very shortly. 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

Message 9 of 21

@galeac.ac 

From the sound of what you are experiencing, it usually is related to graphics. The suggestions below might help either with the problem or narrow us closer to the issue. 

 

  • 1. before we do anything, in the product go to Help -> Support and Diagnostics -> Diagnostic log files - This will generate a zip file that if you can attach here that would help

    2. Go to add/remove programs - Select Autodesk Fusion 360 - You should see a Modify/uninstall - Select Modify -> This will launch the Fusion service utility.

    3. In the service utility, First do a "Reset of Fusion 360". Once this is complete, please also run the "Repair Fusion 360". This one is a long shot but this one helps to solve any number of issues like this we have seen in the past. 

    4. If the service utility does not work, there are a couple of other things that we have found could help. Update/reinstall your graphics driver. Older graphics drivers with newer versions of Fusion could have some problems. 

    5. Another solution which we have sen work in the past is a repair of Windows OS. This has eliminated a lot of issues where either graphics or the OS and Fusion 360 has not played well together. 

 

I know this is a lot of suggestions from above but this help help narrow down (if none of this works) where to go next. Please let me know if there are any clarifications for the above suggested things to try. 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

Message 10 of 21

Thanks for the help. Ill give it a go tomorrow when back in office
Message 11 of 21
udemyC7WK5
in reply to: galeac.ac

i got an odd crash the other day, and it was not starting today, and I saw this in my virus scan. (Bitdefender)

I was just seeing if anyone else was seeing problems with the latest version

 

udemyC7WK5_0-1653841657137.png

 

Message 12 of 21
rob.blanch
in reply to: galeac.ac

Had a couple of crashed since last update. Fusion just randomly pulls up the loading bar bottom right of the screen and sits there. Have to ctrl-alt-del kill it. In assembly.

Message 13 of 21
rob.blanch
in reply to: rob.blanch

And again. Think it happens when when components are updating in an assembly, possibly caused by trying to move camera at the same time. Maybe a different bug to OP though!

Message 14 of 21

Yes, I have AutoCAD LT as well as Fusion 360 on my iMac.

Message 15 of 21

@rob.blanch This sounds definitely different. When you crash do you get to send in the crash? If so can you post a report ID? 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

Message 16 of 21

No i cannot report. I performed a clean uninstall again today and so far it
seems to have solved the problem. I still have problems with large sketches
though.
Message 17 of 21

No way to post in any report! Just have to kill fusion and restart. 

(checking in here after Fusion did it again..)

Message 18 of 21
wallis.bryce
in reply to: galeac.ac

Both my coworker and I are experiencing constant crashes after the last update as well. We are both getting crashes every half hour. 

Fusion 360 2.0.16265 x86_64 [Rosetta 2]
macOS 13.0.1 (22A400) on MacBookPro18,3

Message 19 of 21

@wallis.bryce Any chance you are using volumetric modeling in your workflow?

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

Message 20 of 21
wallis.bryce
in reply to: galeac.ac

Just standard sketch and extrude. It crashed at many different steps, not always during the same operation.

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