Fusion 360 will only run once before requiring a clean install to run again

[Anonymous]

Hi, I am trying really hard to use Fusion 360 and when it works it's great. The problem I am having is that it will not run after the first time.

I install it and it runs fine after the install process but if I close it or reboot my PC it will not run unless I perform a clean install again.

It does show up in task manager as running but does not open any UI.

I have a high Spec PC built for video editing. It is on Windows 10 Creators Update.

I have tried disabling AV and Firewall.

I have added rules to my firewalls as per the guide.

I don't use a proxy.

I have only ever run it as Admin.

I have been through the forums and looked at a number of suggestions but still not found a solution.

Any input would be greatly appreciated!

Edit: Now it has failed to install and can't be uninstalled or repaired. Disaster of a weekend trying to learn to use this software!

[ahreum.ryu]

Hi @Anonymous,

I'm sorry you are experiencing this issue.

Would you mind sharing your log files? here is how to get the log file. (my email address is ahreum.ryu@autodesk.com)

I look forward to your reply.

Many thanks,

Ahreum.

[Anonymous]

Hi Ahreum,

I am currently not receiving the issue after I managed to force an install over the top of the failed install, then uninstalled and ran the removal tool that I found in a knowledge base article. I then uninstalled and re installed all of my PC's drivers linked to graphics and performance. Then completed a fresh install and currently it has worked twice without needed a re install.

I can only assume the removal tool got hold of something that I had missed when manually wiping the files out of %appdata% or there was a driver conflict that has fixed after the re installs.

If it happens again I will post the logs.

Regards,

Gareth

[Anonymous]

It has happened again so attached are the logs. However none are from today so I am not sure how helpful they will be. I am going to try to uninstall again.

[Anonymous]

re install did not work so here is the install log

[ahreum.ryu]

Hi @Anonymous,

I'm so sorry to hear that.

I discuss with the installation team. unfortuanetly, we couldn't see an obvious error there.

When you launching the Fusion, is there any error messages?

I look forward to your reply.

Many thanks,

Ahreum.

[Anonymous]

Hi,

There is no error message. Fusion 360 runs within task manager but there is never the splash-screen pop up that precedes the login. It is like the software can't get to the very first step.

In this instance I was able to get it to run again after uninstalling and clean reinstalling twice more.

[Mike.Grau]

Hi @Anonymous,

Thank you for sharing this with us.

Could you may share more information with us which could help us to troubleshoot this issue.

A. Please, could you send me a private message with an A360 link to the following files

1. Installation, Application and Web Services Log files Here
2. System information file use the article Here 

_________________________________________________________________

B. Could you answer the following question:

1. Is there any Proxy Server or Firewall which controls network connections?
2. Do you have any Anti-Virus Software installed on your Operating System?
3. Have you checked if all Windows Updates could have been installed?
4. Can you Login into your Autodesk Account and into Fusion Team / A360 Drive without any issue?

Please, keep us updated.

I look forward hearing from you.

Thank you,

[Anonymous]

Even I'm getting the same problem ,

I reinstalled the software more than 5 times after performing clean uninstall by cleaner app but still it is not working after rebooting the PC

[jhackney1972]

You are responding to a very old forum post.  I take it, by your reference to a PC, this is a Windows based machine.  I would guess, if it fails over and over, your profile either does not have enough permissions to the register or it is corrupt.  Create a new Windows profile and make sure it has administrator rights. 

[liam]

@Anonymous did you ever get this resolved? I am having the same issue...

[Anonymous]

I did, but I am not sure I fully remember the solution. It was a mix of using the tool to get a clean removal and then making sure that every step of the install was done with admin permissions.

So run as admin everything you have to click on.