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Fusion 360 will not open browser to login

14 REPLIES 14
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Message 1 of 15
hansfordCom
318 Views, 14 Replies

Fusion 360 will not open browser to login

Idk if anyone has solved this or not.  But I really need help.  I download Fusion 360, installed it, and when opening it up, it as me to sign in.  I hit the sign button no window comes up to prompt me to sign in on the browsers or anything.   I saw all the old solutions and none of them worked or made sense.  Especially the Register Editor one.  So now I'm cooked and have no idea whats wrong nor how to fix it.  Please appropriate solutions only.

14 REPLIES 14
Message 2 of 15

@hansfordCom Will you be able to provide log files for us ?

1. Go to add/remove program
2. Select Fusion - modify
3. Will launch service utility 
4. Run gather system info
5. Attach the Fusiondiagnosticslogs.zip

Rajkumar Ilanchelian
Autodesk Fusion

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Message 3 of 15
hansfordCom
in reply to: hansfordCom

here you go

Message 4 of 15

@hansfordCom Thank you for the logs. There is an updated Autodesk Identity manager in this article - https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/7zbgTemIhA3ltRs4eACL0g.html Can you please update to it and tell us if this problem goes away? 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 5 of 15
hansfordCom
in reply to: hansfordCom

Still not working when I run the Autoodesk Identity manager I get this error

hansfordCom_0-1710465022954.png

 

Message 6 of 15

@hansfordCom @Is Fusion the only Autodesk product on your machine or are you having any other products installed ? 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 7 of 15
hansfordCom
in reply to: hansfordCom

Fusion is the only autodesk I have

Message 8 of 15

@hansfordCom 

 

1. You mentioned none of old solutions worked for you , was changing the default browser one of them? 

2. Was uninstalling Webviewer2 and reinstalling another tried solution? 

3. if in your add/remove programs you have Autodesk Identity manager installed can you please uninstall and launch Fusion? 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 9 of 15
hansfordCom
in reply to: hansfordCom

So i change browsers.  I do not know how to uninstall Webviewer2 and I wouldn't know any other to install.  I did uninstall the Autodesk Identity manager but still an no go

Message 10 of 15

@hansfordCom I am asking our engineering team for help as well. 

This is what you can do for WebViewer2

1. Go to add/remove program 
2. if Edge web viewer is installed - uninstall it
3. Install again from https://developer.microsoft.com/en-us/microsoft-edge/webview2/?form=MA13LH#download


Rajkumar Ilanchelian
Autodesk Fusion

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Message 11 of 15

@hansfordCom @The team is asking to revisit and install using option 2. 

if the task manager has identity manager running close it and then try the standalone install. 

 

https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/7zbgTemIhA3ltRs4eACL0g.html

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

Message 12 of 15
hansfordCom
in reply to: hansfordCom

Nope tried to do that and still a no go.  I really tried all of the methods.

Message 13 of 15

@hansfordCom 

1. I assume you mean you installed Webview2 and no change. 

2. When you mentioned you tried the RegistryKey there are two of them but can you try this one please? 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options - If you see ADSKIdentityManager anything delete it and try again? 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

Message 14 of 15

@hansfordCom 

1. I assume you mean you installed Webview2 and no change. 

2. When you mentioned you tried the RegistryKey there are two of them but can you try this one please? 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options - If you see ADSKIdentityManager anything delete it and try again? 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

Message 15 of 15
hansfordCom
in reply to: hansfordCom

I got it now.  I uninstalled it one more time and for some reason it worked.

 

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