Fusion 360 Stuck in Trial Mode

[Anonymous]

I'm having issues licensing Fusion 360. I've logged in with my email and in Fusion 360 "Job Status" shows online. Our company purchased the license/subscription and I've verified it is assigned to my account as described in this post but I'm still stuck in trial mode: 

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Stu... 

We have Fusion 360 installed on a Windows 10 ver 1709 machine that is fully patched on a company domain. Fusion 360 is version 2.0.5357. We use Symantec Endpoint Protection as our firewall but disabling it does not fix the issue. We have a proxy server but I need to know what I'm looking for before talking with our admins about allowing traffic through if that turns out to be the problem. 

I had no issues or errors while installing and have already re-installed the software. When I open the program I receive this message:

"Server Verification Warning

Unable to validate a security certificate. Many times this can be triggered by proxy servers, security software or out of date OS patches. 

Please visit the 'Network/Server Verification' preference page if you would like to change the settings."

Please advise, logs attached.

Thanks in advance, 

Ben 

[karina.harper]

Hi @Anonymous 

Thanks for posting on the forums!

I think you'll want to bring this article to your IT department so they can allow Fusion to run properly. 

Also, that warning you're seeing can be disabled by following these instructions.

As for being stuck in trial mode, sometimes it takes a few days to recognize your account. If you log out and back in, sometimes that repairs it.

Let me know how that goes,

Karina

[Anonymous · Accepted solution]

Karina, 

Is the message I'm receiving related to me being stuck in trial mode? I don't want to just silence the message if it doesn't fix it.

It's been more than a few days since the trial has started. It currently has 19 days left. Signing out/in doesn't fix the issue. 

Is anyone able to look at the logs attached earlier to see what is actually failing? 

[karina.harper]

Hi @Anonymous 

The error message is unrelated to being stuck in trial mode. If you look at this article, you'll see it says that this occurs on a "network that may experience temporary interruptions". This is simply a notification that is warning you when you're accessing through an intermediate server. Here in the logs you can see that all Fusion was doing before the error message was pinging google analytics - which maybe it had to do through the proxy.

If your proxy is configured and Fusion is running fine then you'll be good turning that off. If you experience upload/network issues then you might verify all the permissions in your proxy/firewall as in the article I linked earlier.

As for the trial, I believe Fusion reads this as a "tag" on your account and it hasn't removed it yet.

It looks like there's a workaround for this at this link. Let me know if that fixes it for you.

Cheers,

Karina

[Anonymous · Accepted solution]

Thanks for the quick reply. 

Looks like clearing the cache fixed the issue. 

Thanks for the support. 

[karina.harper]

@Anonymous 

Good find - I'll pass that on if I see this again!

Karina

[Anonymous]

I have the same issue. I tried clearing cache, uninstalling, reinstalling, logging out, and logging back in. All with the same result. Any other ideas?

Thanks,

John

[karina.harper]

Hi @Anonymous 

If you attach your log files here I can take a look and see if anything stands out. It looks like you have both a trial and a product subscription - the trial shouldn't affect your use of the software until the trial expires.

Cheers,

Karina

[Anonymous]

Here you go. 

Thanks!

[karina.harper]

Hi @Anonymous 

It looks like there is an issue with the license being applied correctly. I'm going to create an internal ticket for you so we can get this resolved. You will be hearing from the accounts team by e-mail soon.

In the future if you or anyone else sees this issue, if clearing the cache and uninstalling/reinstalling doesn't resolve it, you'll want to go through this page to contact the accounts team to report the issue.

Cheers,

Karina

[asoulby]

Having the same problem. Cannot get rid of the trial version.
clearing the cache, still in trial mode.
Have supply my log file.

[karina.harper]

Hi @asoulby 

I had a look, and it appears that you technically have 3 licenses right now - two 'personal' and one 'educational'. I'm guessing that the educational license has expired but it it overriding the two active personal licenses that you have assigned. From the logs: 

20211102T144546 I 18316  UserType: Student EntitlementType: Subscription

I think you'll need to reach out to the licensing team so they can expire the student license to allow the personal licenses to take over. Try creating a case here or here. They should be able to help! I don't have the ability to expire licenses.

Cheers,

Karina

[asoulby]

Thanks.