Fusion 360 Server Issues

jhackney1972 · ‎08-03-2023

This morning I am experiencing Fusion 360 server issues. When opening an model, only the Cached version, if it exists, will open and I see this posted message over the data panel.

When I try to go to the Web Database, I get the message "The Server is currently busy, Please try again later." The final result is the shown in the image below.

The Fresh Icon at the top of the Data Panel continually spins.

Tagging @jeff_strater @seth.madore

John Hackney, Retired
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seth.madore · ‎08-03-2023

It looks like we might have an outage going on..

Looking into it!

Seth Madore
Customer Advocacy Manager - Manufacturing

seth.madore · ‎08-03-2023

Yep

Seth Madore
Customer Advocacy Manager - Manufacturing

petter_solaas · ‎08-03-2023

Every day with this ****.... Instead of just handling the exception, the application just freezes.

seth.madore · ‎08-03-2023

We had a temporary issue that's since been resolved. Are you still seeing this issue?

Seth Madore
Customer Advocacy Manager - Manufacturing

jhackney1972 · ‎08-03-2023

@seth.madore, the issues I was seeing seemed to be resolved for me. Thanks for the update and working on this.

John Hackney, Retired
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jhackney1972 · ‎08-03-2023

@seth.madore, the same symptoms as presented in my original email are occurring again. The Health Dashboard does not show a problem but...

Tagging @jeff_strater also.

John Hackney, Retired
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Andrewski31 · ‎08-03-2023

Same issue here. I love that I pay for this software and can't use it...

seth.madore · ‎08-03-2023

Yep, looks like the issue from this morning has come back. All users have been put into an Offline State.

Seth Madore
Customer Advocacy Manager - Manufacturing

buckeyestargazer · ‎08-03-2023

FOR THE LOVE OF GOD....please offer a product that does not 100% REQUIRE cloud services to work. While I am able to work on designs in offline mode I can't do anything else productive. I can't save mesh, can't export files, therefore I can't actually 3D print anything. Hundreds of $$$$$ per year for this.....

gregF29ZL · ‎08-03-2023

Or if they do insist on 100% requirement of cloud services, at least make sure your system is robust enough to have redundancies or better uptime. It's embarrassing that they still have consistent outages like this and expensive for those of us who are losing hours of work time.