Fusion 360 only works if there's no connection

[Anonymous]

Hello, I've had this problem for a few weeks now. I hadn't opened the software for months, and when I tried to open it again it was acting very slow, so slow that I had to force quit it. After struggling for a bit, I tried to turn off wifi and it launched like normal.

I have a 2019 macbook pro with Catalina and a student subscription to Fusion. After searching on this forum with no luck, I cleaned my NVRAM, reinstalled Catalina, wiped all of my computer data, reinstalled Fusion and it worked when I tried to launch it the first time. When i tried the day after, I was back to ground zero: right now it only starts if I'm offline, and when I try to go online it freezes completely.

I'm just a hobbyist so it doesn't affect me that much, but it's becoming really frustrating not being able to export my past designs for printing. Please help, anything is appreciated! thanks,

Francesco.

[RajkumarIlanchelian]

@Anonymous Not sure what is happening here but log files can certainly help. Since you cannot launch Fusion in online mode, can you capture the application logs and web derive logs from this article and post here? 

[Anonymous]

I found the application logs with the path in the article you linked, but I have no "WebServices" directory. There is however a "logs" folder at Macintosh HD>Users>***>Library>Application Support>Autodesk>Autodesk Fusion 360>"logs" that has different files, so I'm attaching those ones too.

Francesco.