Fusion 360 Not Responding

[xcfalcon351]

Fusion 360 fails to load.
I have used the clean install tool several times and attempted a number of the suggestions from the forum but have been unable to get it running again.
Windows 11, Personal account.

Any other suggestions?

[galeac.ac]

I have the same problem after the last update. opening fusion takes around 6 minutes alone. I do not know what happened. All I know is that for an hour and a half of work I have sat in front of my pc for a whole day

[xcfalcon351]

Mine doesn't open even after an hour. I've got nowhere all day unfortunately.

[xcfalcon351]

I have tried leaving the program running to see if it will load after some time but have been unsuccessful.
Does anyone have any suggestions? I've tried everything I can find so far.

[Steven_Gao]

Did you have a try the method of below link?

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

Thanks,

Steven

[xcfalcon351]

I have tried that multiple times, including just now with the same result each time. I have also tried the other fixes I have found on this forum. Nothing has worked.

[Steven_Gao]

Sorry to hear the inconvenience. Can you try to launch Fusion 360 Service Utility to help you diagnostic the problem? Such as repair Fusion or Network test. The following link has the details of Service Utility tool:

https://help.autodesk.com/view/fusion360/ENU/?caas=caas/sfdcarticles/sfdcarticles/Overview-of-Fusion...

[galeac.ac]

Anyone got a solution for this?? It is getting annoying and ridiculous to say the least. I cannot work and already have a back log. We need a solution asap

[galeac.ac]

Anyone got a solution for this? It is getting annoying and ridiculous to say the least. I cannot work and already have a back log. We need a solution asap

[xcfalcon351]

Again, I have tried this multiple times.
Network test completes successfully.
Repair completes successfully, but when Fusion tries to load, it fails in the same way as previously described.
The issue is in the program not loading on my system.
I really need some assistance here please.

[xcfalcon351]

What would cause to program to fail to load after multiple re-installs? Previously working fine.
Do my logs shed any light?

[innovatenate]

I didn't see anything helpful in the log files. I also checked for your error reports and didn't find any. If you crash, please submit those reports. They can be insightful.

When you say that Fusion isn't launching, can you describe a bit more what happens when you launch?

For example:

• Does nothing happen?
• Do you get to a sign-in window?
• Does the splash screen show up?
• Do you get the not responding message from Microsoft Windows?

There's a command in the Fusion Service Utility to Gather System Info. Can you share the resulting zip file? It will contain more information that the previously provided logs that may help.

Article below. 

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Ove...

The Reset and Repair command in the Service Utility can be helpful for resolving launch issues. If these don't work, it's generally something more specific (hardware, anti-virus, etc). 

If you're on a Windows, please make sure that your graphics drivers for dedicated and/or integrated graphics cards are up to date from the manufacturer (AMD, NVIDIA, Intel). I think this is the most common issue. 

Article below:

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

If you have a any peripheral devices like docking stations, wacom tablets, 3d mice, or extra monitors.. it might help to simplify the environment and retest (try launching with those disconnected/disabled). 

Looking forward to replies.. .Hope this helps!

[galeac.ac]

As I said earlier, all I get is a not responding message from windows. I
did not know about service utility function. I will start using it whenever
will meet problems from now on. I would like to thankyou for your support
however. As I said earlier a clean uninstall does seem to have solved my
issue so far.

[xcfalcon351]

I have tried the utility to no avail.

Fusion opens, I enter login details, the splash screen appears then immediately goes to "not responding".

I have a single RTX3060 GPU with no unusual peripherals.

I have updated the GPU drivers and windows.

I have disabled the GPU and tried to run off the on board GPU without any difference.

I have honestly tried every solution I could find on the forum and worked through all the suggested troubleshooting without success.

I will post the requested file shortly. 

[xcfalcon351]

Attached are the system info log files requested.

I am still having the same issue.

When starting Fusion, I enter login details, the splash screen appears, then the program hangs and I get a "Not Responding" message.

I have tried uninstalling and re-installing a number of times.
Both Windows 11 and my GPU drivers are up to date. I have also tried disabling my GPU drivers.
I am not using a docking station or multiple GPU's.
I hope you can help.

[xcfalcon351]

Is there anyone on here who can offer a solution? I have done everything requested of me and still the program refuses to load past the splash screen.

Pretty desperate to get this working.
Please can someone help?

[xcfalcon351 · Accepted solution]

Finally solved this

Installed Fusion360 on a seperate machine and tried to log in. Immediately got a message that there was an existing login that had been active for nearly a month. I was given the option to remote kill the existing login. After selecting that option then exiting the program I was able to start Fusion on my original machine as normal.
It seems the Fusion server was holding onto the session despite numerous re-installs and restarts.
Perhaps Support could add this to their checklist?
Hope this answer helps someone else

[innovatenate]

In this latest log files, I note that the Network Diagnostic test seems to pass (all HTTP code 200). However, there is an "Unknown User" directory in the application logs, which indicates Fusion hasn't fully logged in. If it had the log files would be in a folder with a unique alphanumeric name.

Also, I see a warning in the WindowsSys.log"

The program Fusion360.exe version 13162.2.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Does the Security and Maintenance dialog in the Control panel show any issues when the launching issue is occuring?

Perhaps another check would to see if temporarily disabling anti-virus software could help?  Or configuring anti-virus? Article below:

https://help.autodesk.com/view/fusion360/ENU/?caas=caas/sfdcarticles/sfdcarticles/Configuring-anti-v...

[dforminc]

Hi, I have this same problem and reinstalling has not helped. I don't understand what the solution was or how I can try it without having a second machine to install to. Please inform as to how this can be remedied. 

Thanks, J

[dforminc]

Hi,

If I sign in with a different account on the same machine it opens in the regular way without delay. What can I do to get my regular account sign in to not cause the maddingly slow behavior? All of my files are in this account. Do I need to migrate them to a new account to have a usable application?