Fusion 360 Not Responding after startup

[jcornwall]

Hello all,

I've been using Fusion 360 for months without any difficulty, but this past Sunday (October 9/, 2022) when I tried to launch it I get to a white screen with two copies of the 'view cube' in the top right and a message saying 'Not Responding' at the top left - see screnshot below.

I've tried all the steps from this article: https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fus...

I've uninstalled it using the Fusion 360 Service Utility.  I've reset it, repaired it, tried to delete various files in App Data, only to find that they don't exist.

When I try to 'Gather System Information' via the Fusion 360 Service Utility, that crashes and doesn't create any log files.

I'm running a fully updated Windows 10.

This is particularly frustrating because I am a college professor, trying to teach my students how to use Fusion, and I can't even fix my own version of it.  I'm many hours in to trying to fix this and would greatly appreciate any help.

[RajkumarIlanchelian]

@jcornwall It appears you have tried multiple things and I assume all of it leads to Fusion not launching. 

Can I suggest that we go one step at a time here to see what could be happening? We essentially need your log files but if you are not able to use your Fusion service utility that shows there could be lot more issues. 

1. Go to your Windows add/remove program - Remove Fusion 360
2. Restart your machine
3. Install Fusion 360
4. Start Fusion 360 and tell us the experience - IF this continues as you have described here. we will need log files. 

(Hoping that this time the Service utility will work)

1. Go to Add/remove programs
2. Select Fusion 360 
3. Modify
4. This should launch the Fusion service utility
5. Can you run the gather system info now? 

[jcornwall]

Rajkumar - thank you for your reply.  I have uninstalled and reinstalled Fusion repeatedly, with computer restarts in between.  I can open the Fusion 360 Service Utility, but when I click the 'Gather System Info' button a small window briefly appears then vanishes as does the Utility - please see the below screenshot.  This appears, but only stays for about one second before closing.

[RajkumarIlanchelian]

@jcornwall OK. Lets break this down to see where the issue could be. 

1. If you disconnect from the internet and launch Fusion, are you able to launch Fusion? (This could point us in the networking direction). The next test would be to launch the Fusion service utility and see if running networking diagnostics gives us anything or just does nothing.

2. Can you check to see if there are any graphics cards update pending or even windows update pending? 

3. Lets manually grab the log files: 
C:/users/USER ID/AppData/Local/Autodesk - collect the "Autodesk.webdeploy.streamer.log"
C:/users/USER ID/AppData/Local/Autodesk/Webservices/Log - collect web services.log
C:/users/USER ID/AppData/Local/Autodesk/Autodesk Fusion 360/Your Unique ID folder/logs- Collect the "Apples***.log"

[jcornwall]

Rajkumar,

I apologize for the delay in responding to you - I didn't have time to devote to this, so I used Fusion 360 on a different computer.  I do still need to get it to work on this one, however.

• I disconnected from the internet and tried to run Fusion.  I got this error:
• 

• I reconnected to the internet and ran the service utility network diagnostics:
• 
• I'm running Windows 10 and it is fully up to date.  I also have the latest (526.47) Nvidia GPU driver.
• I tried the service utility 'Gather System Info' and this time it worked - please see the resulting files attached.

Thank you very much for any further help you can give,  Hopefully the log files will be useful to you.

Best,

Jeremy

[jcornwall]

Hi Rajkumar - Are you going to reply?  I thought that you would be able to use the diagnostic information to solve the problem.  Any help you can give would be much appreciated.

Best,

Jeremy