Fusion 360 network diagnostic shows having connectivity issues

[jgre2802]

So I recently have been using fusion 360 but then one day when I tried to open it, it asked me to login so I clicked the sign in button and it said that it would sign me in but nothing happened I looked up the issue and they said to change your default browser so I changed that (didn't help) then I tried uninstalling and reinstalling also didn't work then final I took a network diagnostic test and I think that's the problem I just don't know how to fix it. I inserted two pictures below of the error i'm getting.

[jhackney1972]

I just ran the Network Diagnostic Test and receive the same results you posted.  I am NOT having any issue signing into Fusion although I never sign out.  I just signed out and back in without issue.  I am using Firefox as my default browser on a Windows 10 computer.  Make sure that the Browser is truly not opening up behind the Fusion Splash screen you are showing. 

[jgre2802]

Thanks for sharing maybe I might change my default browser to firefox like you and see what happens. 

[jgre2802]

Just tried it had the same issue,

Thanks for trying though

[RajkumarIlanchelian]

@jgre2802 @Can you please attach log files? 

Go to add/remove programs - Fusion- Modify - in the service utility - gather system info - att h the Fusiondiag optically.zip file. 

[jgre2802]

I can only upload a certain amount of files to this website so specifically which ones do you want? 

[jgre2802]

Here are the files

[RajkumarIlanchelian]

@jgre2802 In this article - https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Stuck-in-Sign-in-l... follow the "Web browser is blocking Autodesk Identity Manager "  and let us know if that resolved the issue.

[jgre2802]

Hey this link just goes back to this post. Can you try reposting the link please.

[RajkumarIlanchelian]

@jgre2802 My bad. Corrected the post with the right link. 

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Stuck-in-Sign-in-l...

[jgre2802]

All good I am going to try this right now and will get back to you as quick as I can.

[jgre2802]

Alright so I tried to create a team hub (as it says in the instructions) but I can't create one I also couldn't find anything fo the last one that says the web browser is blocking anydesk manager (I'm on chrome and didn't find a setting for changing it) otherwise I tried everything else and none of it seemed to work. Thanks for helping maybe there is something I'm overlooking. 

[RajkumarIlanchelian]

@jgre2802 @Web browser for access is the o Kay section that we need to follow. If you are using chrome I believe the option is site settings? I can look it up later when I am in front of my machine. 

The image you see in the article is from Firefox. So you can try that to see if that works. This way we atleast will know that is the issue. 

[jgre2802]

Tried doing that and doesn't seem to work because there is no option for autodesk or fusion

[RajkumarIlanchelian]

@jgre2802 Quick check:

1. Do you have any other Autodesk products installed on this machine? 
2. Can you successfully login to https://login.autodesk360.com/login?

[jgre2802]

Yes, I have login to the autodesk360 page and I do not have any other Autodesk products installed except fusion 360 and I have been trying to use the Autodeks acess to log in to fusion 360 but it dosen't seem to be working.

[RajkumarIlanchelian]

@jgre2802 When you login to that page I sent you and select a design and click on open in desktop, does it launch and open Fusion? 

[jgre2802]

Yes the first time it launches and opens fusion and then I tried it agin it said that fusion was not installed on my computer so I might try to reinstall it agin

[jgre2802]

Just Reinstalled it didn't work but I just contacted support so maybe they can help me.

[RajkumarIlanchelian]

I still don’t think it is amongst issue but let’s start from here. 

1. Make sure that Fusion installer is not running in task manager
2. Go to C:\Users\user\AppData\Local\ Autodesk\DELETE the following folders – Webdeploy,Web Services, Identity services, Autodesk Fusion 360 ((IF you do not have any other Autodesk products installed, delete the Full Autodesk folder) 
3. Delete the shortcut that is used to launch Fusion
4. Restart your machine
5. Do not use the same Fusion installer. Can you please download the installer again
6. Now install again