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Fusion 360 Major Issues on Catalina.

sergiomedina1091
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Fusion 360 Major Issues on Catalina.

sergiomedina1091
Observer
Observer

2021 Macbook Pro 16". 2.4 GHz 8-Core Intel Core i9, 64gb Ram, 5600, AMD Radeon Pro 5600M 8 GB,  running Catalina. Fusion ran fine on my 2011 MBP and on this one until recently right after changing my password. First time it happened I tried signing in and got a failure to sign in error and then it wouldn't even get to the sign in screen and had to reinstall. It has happened probably 8 to 10 times now either on sign in, right after I start a project, or like yesterday when the internet went out but after it came on it won't even get to the sign in window (not responding). The "Remove Fusion Icon" within mission control does nothing. The Fusion 360 Cleaner says it removes stuff but nothing is removed so I have to manually do it. Turned off my Antivirus and made sure there was no proxy. Support said to make a new Mac profile and install it there, did that, it worked for 2 tries and now wont start. I am desperate to figure this out, my business relies on it. Any help would be greatly appreciated.

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Phil.E
Autodesk
Autodesk

Hi,

 

Sorry to hear about this. I'm glad to help.

 

If you have access to another computer, can you try logging into Fusion 360 on that computer, logging out, and trying again on your new machine?

 

If that works please let me know.

 

If not, can you please gather log files and attach them here?





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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