Fusion 360 in Browser Doesn't Work, Bug

[jasonindestructible]

I am trying to teach Fusion 360 to students at my high school. They are given school-issued Chromebooks, so I am trying to use Fusion 360 in the browser. However, it doesn't work when I tested it on both my personal computer and my school-issued Chromebook.

As long as I have a dropdown outside of the editing window open, the program shows up like normal.

However, as soon as I click on something in the editing window itself to do something, the whole program goes blank. It then stays like this until I click on another dropdown. 

This issue makes Fusion 360 unusable in the browser. 

[jodom4]

Hey jasonindestructible,

Sorry for your trouble. I realize the problem described here is different from the one you're experiencing, but the clean uninstall solution is worth a try. https://forums.autodesk.com/t5/fusion-360-support/browser-access-to-fusion-360-using-macbook-pro/td-...

[jasonindestructible]

I am using Fusion 360 in the Chrome browser on a school Chromebook. Because Fusion 360 is in the browser, there is nothing for me to uninstall. I cannot uninstall the Chrome browser, as that is baked into Chrome OS.

Any other solutions?

[daniel_lyall]

Are you using your school email to log in?

Can you log in and use fusion on a computer, not the browser any computer that will run fusion locally, and can the same computer use fusion in the browser using the same account to log in?

A black screen like that can mean the graphics can not keep up and crashes.

Have you tried a different browser?

Silly questions really but you never know.

[kathleen.mcnamara]

Are you still having this issue?  I tried to use Fusion 360 on a Chrombook via the browser version and had the same issue. 

[jasonindestructible]

I just tested using Fusion in browser on both my school-issued Chromebook and my gaming computer. It seems to work correctly now.

[jasonindestructible]

I just tested using Fusion in browser on both my school-issued Chromebook and my gaming computer. It seems to work correctly now. Could you try again on your device and report if it works? I want to figure this issue out completely.

[testadmD4J6Y]

Hi @jasonindestructible,

Glad to hear you resolved the issue!

Typically, when we've heard about this issue, it's related to an underpowered machine trying to access Fusion 360 in the Browser. 

For anyone still experiencing this issue, could you please share your own computer specs?

We have recommended machine specs for browser access to Fusion 360 here.

Regards,

Gabe

[K.Brackebusch]

I've been having this exact same issue when trying to use browser access to Fusion360 on the old PCs at our school. The specs of these computers are (admittedly) ancient and terrible, but since they met the minimum system requirements listed for Fusion360 browser access I'm confused at where they're lacking.

I've tried it on desktop computers running: Pentium D 3.40 GHz CPU, 3GB RAM, and a discrete AMD Radeon HD8490 graphics card.

Then I tried it on a newer Dell Latitude E5540 laptop with: Intel i5-4200U 1.6 GHz CPU, 4GB RAM, and Intel integrated graphics.

The laptop worked marginally better (a model will appear for a brief moment before the screen goes blank).

Can you identify if the issue is a minimum graphics or a minimum processor issue? Are the minimum system requirements for browser access somehow higher for a computer running Windows instead of Chrome OS?

[gabe.anderson]

Hi @K.Brackebusch,

Thanks for sharing your system specs, and apologies for the delayed response. 

Since your post, the Fusion 360 team has made some changes in the Fusion browser access server infrastructure, which should help address this black screen issue that some people were seeing.

Have you continued to run into the issue, or does it seem to be resolved now?

Regards,

Gabe

[K.Brackebusch]

Thanks for getting back to me @gabe.anderson! I noticed the changes--Fusion360 is now working in the browser as it is intended to on those older devices, so whatever changes were made seem to have successfully fixed the issues I was having.

Thank you!

[jasonindestructible]

The issue also seems to be resolved on my end as well. It works on my school Chromebook.

[kathleen.mcnamara]

It seems like it's been resolved. All my students have been able to get into Fusion on their Chromebooks this week. Thank you!!

[gabe.anderson]

Thank you, everyone, for confirming that Fusion 360 browser access is now working as expected for you! I appreciate the follow-up, which I've also passed along to the Fusion 360 team.