Fusion 360 freeze after startupscreen

[nicobos87]

 

Yesterday I was working with fusion, and then it crashed while closing a drawing. 
Then fusion closed in the task manager. Then I thought I'd start it again but now it hangs just after the startup screen. 
I've tried the usual things like: Clean install, driver update etc but nothing works. In the task manager it seems very busy and takes up a lot of space, but nothing else happens. Anyone have an idea ?

[Rushikesh.kadam]

@nicobos87 can you try the solution mentioned here?

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[nicobos87]

Hello Rushikesh Kadam,

Thank you for your reply, i have tried this one also but it doesnt make a change. I have also tried tot delete the loginstate file but this doesnt affect either. It looks like it is getting freeze after the login session ?

[nicobos87]

Little detail, the file: NMachineSpecificOptions.xml is not present in map C:\Users\%username%\AppData\Roaming\Autodesk\Neutron Platform\Options.

[Rushikesh.kadam · Accepted solution]

@nicobos87 Sorry to hear it did not work. Can you try the below steps:

1. Restart the machine.
2. Delete below files if present

   %APPDATA%\Autodesk\Neutron Platform\Options\NMachineSpecificOptions.xml

   %APPPDATA%\autodesk\Neutron Platform\Options\<O2ID>\NGlobalOptions.xml

   %TEMP%\autodesk\BrowserCache 

   %LOCALAPPDATA%\Autodesk\Web Services\Loginstate.xml

   %LOCALAPPDATA %\Autodesk\Web Services \Autodesk Fusion 360\<Build ID>\WebServicesCache.xml

   %LOCALAPPDATA%\Autodesk\Autodesk Fusion 360\<O2ID>\NsCloudBrowserCache_myhub.dat

   %LOCALAPPDATA%\Autodesk\Autodesk Fusion 360\<O2ID>\ NsCloudBrowserCache_autodesk****.dat

   % LOCALAPPDATA %\Autodesk\Autodesk Fusion 360\<O2ID>\P.Login\jobs.json.lck

   % LOCALAPPDATA %\Autodesk\Autodesk Fusion 360\<O2ID>\P.Login\jobs.json

   % LOCALAPPDATA %\Autodesk\Autodesk Fusion 360\<O2ID>\W.Login\Q

   % LOCALAPPDATA %\Autodesk\Autodesk Fusion 360\<O2ID>\W.Login\UploadQueuedFileList.xml

3. Try to login.

If this does not work try doing a clean uninstall using the cleaner tool. Refer here. Reinstall Fusion and try again.

Regards,

[nicobos87]

Thank you verry much Rushikesh Kadam, delete the files of your list started up the program again.

have a nice day !