Fusion 360 education version access issue

[aslan_yigit]

Hello,

I recently downloaded the Fusion 360 educational license application. When I launch the application, it has a "Sign In" button. Clicking on this button redirects me to a web browser and asks me to sign in to my account. After signing in, it shows a "Go to product" button. Clicking on this button takes me to a loading screen. At this point, the application should start, but it redirects me back to the sign-in prompt, and I can't access the product.

I'm experiencing this issue and need assistance in resolving it. Has anyone encountered a similar problem or have any suggestions on how to fix it?

There is the video attached.

Thank you for your help.

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[RajkumarIlanchelian]

@aslan_yigit @This is likely because you have not completed a step that requires you to access an url in an email that was sent to you. Please go to login.autodesk360.com and this should help you send the email again. 

[aslan_yigit]

Unfortunately it didn't work, I didn't even receive a new e-mail.

[RajkumarIlanchelian]

@aslan_yigit can you direct message me your email ID that was used to register? 

[aslan_yigit]

I sent you my e-mail address via DM,
Thanks.

[RajkumarIlanchelian · Accepted solution]

@aslan_yigit Thank you. I have made a change on the backend. You should now be able to login to Fusion successfully. The issue indeed was that the URL in an email was not accepted but we are trying to figure out why a email was not sent to you. It's possible that it ended up in your junk folder or maybe your school filtered for this email etc. Please do let us know if you are able to access Fusion now. 

[aslan_yigit]

Thanks so much, I can access the application now.

[reese_migdal]

I am having the same problem. I signed up for an education account. I did not receive any emails I need to click on. I received on saying congrats I'm all set with my education account but I'm stuck in a sign in loop.

[RajkumarIlanchelian]

@reese_migdal @Please direct message me your email ID that you registered with. 

[reese_migdal]

I tried to PM you with the error but now the forum is saying I can't send any more PMs just now!

When I try the login link, I get this error:

Error!

Hub has been disabled

You're already signed in with Autodesk ID reese.migdal (null).

Not you? Sign in using another account

[fo3236]

Hello! The same thing is happening to me, is there any way @RajkumarIlanchelian can help me?

[RajkumarIlanchelian]

@fo3236 @Please direct message me your email IF that you requested with. 

@reese_migdal Your account at the backend shows that you have a team hub but I am working with the team to understand why you are facing this issue. 

[fo3236]

Hello, did you get my message @RajkumarIlanchelian ?

[RajkumarIlanchelian]

@fo3236 Got your message and working with our engineering team. 

[reese_migdal]

Thank you! I tried the login link again and it says ERROR: Server encountered an unexpected error. So that's different at least, but I still can't login.

[RajkumarIlanchelian]

@reese_migdal Did you try logging into the Fusion desktop application ? 

[reese_migdal]

It works!! Thank you so much!

[RajkumarIlanchelian]

@reese_migdal Excellent. Thanks for your patience!

[carsten_yung]

Hi, @RajkumarIlanchelian, I am having the same issue where I am stuck in the sign in loop. Is there any way you can help me? I am using an education account.

[RajkumarIlanchelian]

@carsten_yung Can you please direct message me the email ID you used to register for Fusion?