Fusion 360 don't lauch

daoud_jessica
Explorer

Fusion 360 don't lauch

daoud_jessica
Explorer
Explorer

Hello, I have a problem with fusion 360 which does not launch, I launch fusion 360 I connect to the browser, it redirects me to fusion 360 and after it closes and the browser puts me you have been disconnected on the desktop , I reinstalled, repaired, deactivated anti-virus, firewall and checked the prerequisites but it didn't work

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RajkumarIlanchelian
Autodesk
Autodesk
Accepted solution

@daoud_jessica @Is this the first time you are connecting to Fusion? If it is can you login to login.autodesk360.com and it should ask you to accept a url in an email we send you. This should address the issue you are seeing. 

if you continue to have this issue please direct message me the email ID you have registered the account with. 

Rajkumar Ilanchelian
Autodesk Fusion

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daoud_jessica
Explorer
Explorer
Hello, thank you very much, i create new account because i don"t have a new link and i activate it work thank you
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cadgraphics_expert
Explorer
Explorer

I see this problem, after passing some months, or you can say I have left to use it and after a few months when I tried to sign in, it doesn't direct to browse but stuck.
Then I used utility and try every option but everything was useless.
At the end, I unistalled it and download latest fusion360client.exe file and reinstalled it but the issue didn't resolve and it shows me the same problem... it doesn't open borwser after click on sign in.


Please help to resolve this issue.

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RajkumarIlanchelian
Autodesk
Autodesk

@cadgraphics_expert 

1. Are you on windows or Mac? 
2. Have you tried using another browser as default browser and does that help?

Rajkumar Ilanchelian
Autodesk Fusion

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cadgraphics_expert
Explorer
Explorer

I am using Microsoft Windows and I have used 2 different browsers, one is Mozilla Firefox and second is Opera.... but unfortunately, there is no luck yet.

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RajkumarIlanchelian
Autodesk
Autodesk
Accepted solution

@cadgraphics_expert To start with can you go into regkey and delete this debugger if it is there? 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AdskIdentityManager.exe\Debugger

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

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cadgraphics_expert
Explorer
Explorer

Thanks, I will update you soon.

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cadgraphics_expert
Explorer
Explorer

Thank you very much Rajkumar Ilanchelian!
Your instructions were helpful at the end... It works.

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