Fusion 360 doesn't start

julius.ewert1 · ‎08-10-2020

Yesterday Fusion was running then i did a windows update. And now it gets stuck when i tried to start it. in the Processes tab i checked that there are no duplicates of the FusionLauncher and Autodesk Fusion 360 there is only one instance each. i updated my graphicscard drivers and reinstalled Fusion (i also used the fusion 360 cleaner) and i tryed to start fusion in the windows safer mode and as an administrator but the same thing happend that no splashscreen or error message appeared and fusion doesn't start.

i also cant roll back the windows update.

PLS help

With kind regards

Julius

lance.carocci · ‎08-11-2020

Hi @julius.ewert1, let's start by collecting some information about your machine:

What version and OS build of Win 10 are you on? You can find this by typing winver in the Start Menu search or Run prompt. For example, mine is Version 2004, Build 19041.423.
Could you also please check the Windows Update history and note which updates were installed around the time this issue started? Note that updates are separated by category (Feature, Quality, Driver, Definition, Other), so you may need to check each section.
Do you see the process adexmtsv.exe running while launching Fusion? (This is the executable for initializing the Materials Library at startup)

Lance Carocci
Fusion QA for UI Framework/Cloud Workflows, and fervent cat enthusiast

mouse51180 · ‎08-11-2020

I am having a similar issue.

- Im running Windows 10 v2004 (Build 19041.450)
- My most recent updates are

-I do not notice the adexmtsv.exe when trying to start my app.
- I ran the uninstall and clean uninstall scripts provided by Autodesk and reinstalled. This is the log I get when I try to start the app now:
autodesk.webdeploy.streamer.log

2020-08-11 13:55:58,198 - MainProcess(3884) - MainThread - adsk.dls.streamer - INFO :: #################################### Begin ####################################
2020-08-11 13:55:58,199 - MainProcess(3884) - MainThread - adsk.dls.streamer - INFO :: #                                                                             #
2020-08-11 13:55:58,199 - MainProcess(3884) - MainThread - adsk.dls.streamer - INFO :: # <adsk.dls.streamer.configuration.Configurator object at 0x0000018BC21F7188> #
2020-08-11 13:55:58,199 - MainProcess(3884) - MainThread - adsk.dls.streamer - INFO :: #                                                                             #
2020-08-11 13:55:58,199 - MainProcess(3884) - MainThread - adsk.dls.streamer - INFO :: ###############################################################################
2020-08-11 13:55:58,199 - MainProcess(3884) - MainThread - adsk.dls.streamer - DEBUG :: Logging initialized, with level 10, output file: C:\Users\mmaus\AppData\Local\Autodesk\autodesk.webdeploy.streamer.log
2020-08-11 13:55:58,199 - MainProcess(3884) - MainThread - adsk.dls.streamer.manifests - INFO :: Loading build manifest from C:\Users\mmaus\AppData\Local\Autodesk\webdeploy\meta\streamer\20200714104000\resources\buildinfo.json
2020-08-11 13:55:58,201 - MainProcess(3884) - MainThread - adsk.dls.streamer.manifests - DEBUG :: Type: <class '_io.TextIOWrapper'>, Members: ['_CHUNK_SIZE', '__class__', '__del__', '__delattr__', '__dict__', '__dir__', '__doc__', '__enter__', '__eq__', '__exit__', '__format__', '__ge__', '__getattribute__', '__getstate__', '__gt__', '__hash__', '__init__', '__init_subclass__', '__iter__', '__le__', '__lt__', '__ne__', '__new__', '__next__', '__reduce__', '__reduce_ex__', '__repr__', '__setattr__', '__sizeof__', '__str__', '__subclasshook__', '_checkClosed', '_checkReadable', '_checkSeekable', '_checkWritable', '_finalizing', 'buffer', 'close', 'closed', 'detach', 'encoding', 'errors', 'fileno', 'flush', 'isatty', 'line_buffering', 'mode', 'name', 'newlines', 'read', 'readable', 'readline', 'readlines', 'reconfigure', 'seek', 'seekable', 'tell', 'truncate', 'writable', 'write', 'write_through', 'writelines']
2020-08-11 13:55:58,201 - MainProcess(3884) - MainThread - adsk.dls.streamer.manifests - DEBUG :: Searching for manifest object member: feature-version
2020-08-11 13:55:58,201 - MainProcess(3884) - MainThread - adsk.dls.streamer.configuration - INFO :: The streamer version is: 20200714104000
2020-08-11 13:55:58,201 - MainProcess(3884) - MainThread - adsk.dls.streamer.configuration - DEBUG :: Loading default language: en_US
2020-08-11 13:55:58,202 - MainProcess(3884) - MainThread - adsk.dls.streamer.configuration - DEBUG :: Resource directory set to: C:\Users\mmaus\AppData\Local\Autodesk\webdeploy\meta\streamer\20200714104000\resources
2020-08-11 13:55:58,203 - MainProcess(3884) - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Defining command line arguments
2020-08-11 13:55:58,204 - MainProcess(3884) - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Overriding standard streams to capture output
2020-08-11 13:55:58,204 - MainProcess(3884) - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Parsing command line arguments
2020-08-11 13:55:58,204 - MainProcess(3884) - MainThread - adsk.dls.streamer.__main__ - INFO :: Command-Line Argument Configuration:
Namespace(app_id='73e72ada57b7480280f7a6f4a289729f', cleanup=True, connection=None, force_full=False, globalinstall=False, headless=False, infofile=None, language='en', launch_args='', logconfig=None, logfile=None, loglevel=20, no_cleanup=False, operation=<function multiple_operate at 0x0000018BC27299D8>, pipes=None, procfac=<function uninstall_process at 0x0000018BC2A99828>, profile=False, pull_dest=None, purge=False, quietmode=True, stream='production', threadscount=5)
2020-08-11 13:55:58,205 - MainProcess(3884) - MainThread - adsk.dls.streamer.__main__ - INFO :: >>>>>>>> app id is 73e72ada57b7480280f7a6f4a289729f ---- stream is production ---- global install is False <<<<<<<<
2020-08-11 13:55:58,205 - MainProcess(3884) - MainThread - adsk.dls.streamer.__main__ - DEBUG :: Resetting the standard streams
2020-08-11 13:55:58,205 - MainProcess(3884) - MainThread - adsk.dls.streamer - INFO :: New logging level: 20
2020-08-11 13:55:58,205 - MainProcess(3884) - MainThread - adsk.dls.streamer.platform - INFO :: Instantiating windows platform object
2020-08-11 13:55:58,206 - MainProcess(3884) - MessageThread - adsk.dls.streamer.ui.headless - INFO :: Begin sending message in headless mode.
2020-08-11 13:55:58,208 - MainProcess(3884) - MainThread - adsk.dls.streamer.registry - INFO :: Existing database is at revision 3
2020-08-11 13:55:58,208 - MainProcess(3884) - MainThread - adsk.dls.streamer.registry - INFO :: Existing database is at revision 4
2020-08-11 13:55:58,243 - MainProcess(3884) - MainThread - adsk.dls.streamer.configuration - INFO :: Overriding Connection String: https://dl.appstreaming.autodesk.com/production/
2020-08-11 13:55:58,274 - MainProcess(3884) - MainThread - adsk.dls.streamer.process - INFO :: Primary app is 73e72ada57b7480280f7a6f4a289729f
2020-08-11 13:55:58,276 - MainProcess(3884) - MainThread - adsk.dls.streamer.process - INFO :: The session id is 402e3a93-c718-434a-becd-3bf1083ce836
2020-08-11 13:55:58,276 - MainProcess(3884) - MainThread - adsk.dls.streamer.process - INFO :: Configure app begin Cleanup
2020-08-11 13:55:58,276 - MainProcess(3884) - MainThread - adsk.dls.streamer.process - INFO :: Cleaning up old-version apps, ignoring any apps except for packages belonging to an in-progress app
2020-08-11 13:55:58,305 - MainProcess(3884) - MainThread - adsk.dls.streamer.process - INFO :: Check app: 73e72ada57b7480280f7a6f4a289729f
2020-08-11 13:55:58,319 - MainProcess(3884) - MainThread - adsk.dls.streamer.process - INFO :: Configure app complete Cleanup
2020-08-11 13:55:58,320 - MainProcess(3884) - MainThread - adsk.dls.streamer.process - INFO :: Process Complete in 0.11154604 seconds
2020-08-11 13:55:58,683 - MainProcess(3884) - MainThread - adsk.dls.streamer.registry - INFO :: Shutting down database connection
2020-08-11 13:55:58,690 - MainProcess(3884) - MainThread - adsk.dls.streamer.configuration - INFO :: Shutting down configurator object
2020-08-11 13:55:58,690 - MainProcess(3884) - MainThread - adsk.dls.streamer.configuration - INFO :: ##################################### End #####################################
2020-08-11 13:55:58,690 - MainProcess(3884) - MainThread - adsk.dls.streamer.configuration - INFO :: #                                                                             #
2020-08-11 13:55:58,690 - MainProcess(3884) - MainThread - adsk.dls.streamer.configuration - INFO :: # <adsk.dls.streamer.configuration.Configurator object at 0x0000018BC21F7188> #
2020-08-11 13:55:58,690 - MainProcess(3884) - MainThread - adsk.dls.streamer.configuration - INFO :: #                                                                             #
2020-08-11 13:55:58,691 - MainProcess(3884) - MainThread - adsk.dls.streamer.configuration - INFO :: ###############################################################################

Anonymous · ‎08-11-2020

Whenever Fusion suddenly doesn't want to start (after an update, or other program install), my go to is:
1. Uninstall Fusion through Windows' Add or remove programs
2. Run this tool: https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

3. Reboot

4. Reinstall fusion and hope for the best 🙂

mouse51180 · ‎10-13-2020

I resolved my issue. Turns out my issue was due to my docking station. I have a DisplayLink UD-3900 docking station that connects my laptop to two monitors.
This apparently is a known issue with DisplayLink and they have a ticket open to correct this.

If my laptop monitor is not set as the primary display in the windows display settings...I have issues with 3d applications. I have the problem with Fusion 360 and Prusa Slicer.

If I change the laptop monitor to the main display or unplug the docking station...the applications start right up...I thin plug the docking station back in and everything runs normal.