Fusion 360 crashing - "Sufficient data not found to switch to Offline mode"

[Anonymous]

Dear Concern, 

My fusion 360 isn't opening and showing an error file - "Sufficient data not found to switch to Offline mode. Application will go online now"

When i click on Ok, the software crashers.

Pls help me in resolving this issue.

Windows OS

1. (Close Fusion 360) In windows explorer browse to  %localappdata%\autodesk\web services

2. In the Web Services directory, right lick on the Login State.xml file and select delete

3. Restart Fusion 360

Even though i follow the above 3 steps mentioned above, it still doesn't work.

Attached - Screenshot of the error file

Thanks in advance

[masa.minohara]

Hi @Anonymous,

Thank you for posting about the issue. Could you try the steps in the following articles to see if that makes any differences?

• Clean uninstall and re-install Fusion 360
• Check for network issues

If these don't help, please attach the application log files and web services log file. Please let me know if you have any questions.

[Anonymous]

Hi masa minohara,

Thanks for addressing my concern.

I have already tried a clean uninstall and reinstall and still doesn't work.

Pls go through the attachments of the requested files

Thanks

[masa.minohara]

Thank you for your response! I will check the log files and let you know as soon as I have more information to share!

In the meantime, could you try creating a new Autodesk account with another email address, and then logging into Fusion to see if that helps? 

[Anonymous]

hi masa minohar,

Even tried opening with a new account.

Still the same issue persists.

[masa.minohara]

Hi @Anonymous,

Thank you for the update and I am sorry to hear that the issue still persists. I am going through the log files you provided right now and will let you know as soon as I have an update.

Also, did you have a chance to check this article? I see some network related errors in the log file. Would you be able to try launching Fusion in a different network environment that does not use proxy? (home, internet cafe, office, school, etc.)

[innovatenate]

Can you check out the below discussion?
https://forums.autodesk.com/t5/fusion-360-support/fusion-360-unusable-if-launched-and-not-connected-...

Perhaps this is a related issue? Could you try disabling these preferences to see if the behavior changes? Pleaser refer to the above link for details.

Thanks,

[Anonymous]

yes i tried that as well sir

But, i am not getting the fusion 360 error report tab and i cannot go to preferences -> Data collection and use because Fusion crashes as soon as i click ok in sufficient data not found to go online.

[Anonymous]

Is it possible if anybody could connect to me via Team viewer or net meeting and help me out in resolving this issue?

[masa.minohara]

I'll send you a private message to discuss this further!

[masa.minohara]

Hi @Anonymous

I just wanted to let you know that the development team is diligently working on this issue but they haven't found out why the issue is occurring. (the ticket ID is UP-35347 for your reference) 

In the meantime, could you check the following items to narrow down what the cause of the problem is?

1. Try opening this page to see if you get any errors: https://myhub.autodesk360.com/g/all_projects/active

2. Copy the URLs below and paste them in the address bar of the internet browser. Then, check if there is any errors/warnings popping up (please attach a screenshot if there is an error)

• https://js.prd.fusionapi.autodesk.com/hds/fusion360.json
• https://developer.api.autodesk.com/wipdata-serv/storage/v3/system

Below are from my machine which does not have any issues. (just as an example of how they look)

[Anonymous]

Thanks for reverting back to me @masa.minohara

Below is the status of my Fusion account and details after clicking on the links provided by you in the previous message.

Please find the sanapshots of the attachments.

My fusion account works fine when i log using some other system. 

It does not work in my laptop only.

Thanks and Regards,

Rajkumar

[Anonymous]

Hi Rajikumarsrinivasan, just a quick note to say you are not on your own. I have the same problems with identical symptoms. Thanks for posting.

Mike

[Anonymous]

Hi

I'm sitting with the same problem. It however use to work on my computer however I were busy on other project and did not use Fusion 360 for about a month.

When I entered today it had a software update message and now am sitting in the same boat.

[innovatenate]

I think this may be an issue exacerbated by the fact that Fusion 360 is currently in offline mode. This is an issue we are actively investigating. You can check on the status of Fusion 360 in the Autodesk Health Dashboard, below.
https://health.autodesk.com/

If you have not tried this yet, the following two suggestions may be helpful.

Clear the Loginstate.XML

Mac OS
1. (Close Fusion 360) In Terminal, type the below command and press enter

open ~/library/

2. In the Subsequent Finder window (Macintosh HD > Users > %Profile% > Library), browse to

~/Library/Application Support/Autodesk/Web Services

3. In the Web Services Directory, locate the file LoginState.xml
4. Right click on LoginState.xml and select Move to Trash

5. Restart Fusion 360

Windows OS

1. (Close Fusion 360) In windows explorer browse to  %localappdata%\autodesk\web services

2. In the Web Services directory, right lick on the Login State.xml file and select delete

3. Restart Fusion 360

Refresh the Browser cache 

Try manually refresh any browser cache/options that could impact the Authentication Process:

Mac OS

1. In a Terminal window, type the command open ~/library
2. Browse to ~Library/Application Support/Autodesk/Neutron Platform/{alphanumeric folder name}.
3. Delete NGlobalOptions.xml.
4. Browse to ~Library/Application Support/Autodesk/Neutron Platform/
5. Delete NMachineSpecificOptions.xml
6. In a Terminal Window type the command open $TMPDIR
7. Browse to ~T/Autodesk/ 
8. Right click on the folder named BrowserCache and select Move to Trash
9. Launch Fusion 360***

Windows

1. Browse to %appdata%\autodesk\neutron platform\options\{alphanumeric folder name}.
2. Delete NGlobalOptions.xml.
3. Browse to %appdata%\autodesk\neutron platform\options
4. Delete NMachineSpecificOptions.xml
5. Browse to %temp%\autodesk\
6. Delete the BrowserCache folder.
7. Launch Fusion 360***

It would be good to confirm if either of these suggestions helps. Thank you in advance!

[Anonymous]

I have tried all the suggestions listed above without any resolution.

[James.Youmatz]

Hi @Anonymous,

This should be resolved and working now as we have cleared up the outage and are now in a degraded status, but online. Can you please restart Fusion and verify if you are able to sign in? If not, you may have to delete the loginstate.xml file that Nate suggested above, but now it should be working if it was related to the service outage.

Thanks,

[innovatenate]

@Anonymous @Anonymous @Anonymous The Fusion monitor just went yellow on the health dashboard. Do you mind launching and retesting  now? 

If this doesn't help, could you upload a copy of the following files to this forum thread?

Windows:

• C:\Users\***\AppData\Local\Autodesk\Autodesk Fusion 360\***\OfflineCache.xml
• C:\Users\***\AppData\Local\Autodesk\Web Services\LoginState.xml
• C:\Users\***\AppData\Local\Autodesk\Web Services\Log\WebServices.log

Mac OS:

• Macintosh HS > Users > *** > Library > Application Support > Autodesk > Autodesk Fusion 360 *** > OfflineCache.xml
• Macintosh HS > Users > *** > Library > Application Support > Autodesk > Web Services > LoginState.xml
• Macintosh HS > Users > *** > Library > Application Support > Autodesk > Web Services > Log > WebServices.log

This files may help us to gain a better understanding of the issue. If you have any questions, please let me know. I am happy to help.

Thanks,

[Anonymous]

That seems to be me online and working, thanks guys.

Mike

[Anonymous]

James,

Thank you for your reply. I am able to open the program, but I am not able
to save any files. When I try to manually switch to offline mode the
program gives the same error and immediately closes.

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