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Fusion 360 crashes when opening designs

ImDaveM
Collaborator Collaborator
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Message 1 of 3

Fusion 360 crashes when opening designs

ImDaveM
Collaborator
Collaborator

I had a hundred crashes in the past week, I now cannot open any projects

 

Using imac 27" 2017 3.4ghz intel core i5 , 8gb ram, radeon pro 570 4gb

mac os Sierra, 10.14.6

 

cannot get any work done !!!

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Message 2 of 3

Phil.E
Autodesk
Autodesk

Hi,

 

In this other thread, are you talking about the same issue? In that post, the user is describing their entire machine locking up. It looks like you have a different issue, crashing while opening a design. Please confirm.

 

Here's that post

https://forums.autodesk.com/t5/fusion-360-support/fusion-keeps-crashing-freezing-whole-system-multip...

 

I'm looking into your crash reports, and I see 10 reports since October 22. Thanks for sending in every one of those. They all help engineers like me sort out these issues when they happen.

 

The reports are almost entirely one issue identified with specific data, and the opening of data. You mention this happening with all of your designs, so just to confirm, you cannot open any one single design on your computer?

 

Just to be extra sure, if you haven't yet, can you restart your computer and wifi router, and then try again? 

 

If you would like, I'm happy to take a look at your designs. You can invite me to your hub for that. Just let me know and I'll send you an email.

 

Once again, sorry for any inconvenience and I'm happy to help.





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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Message 3 of 3

Phil.E
Autodesk
Autodesk

Hi,

 

I see by your continued crash reporting (thanks for sending in all those reports) that you are still crashing when opening certain designs.

 

The quickest way to fix the crash is for someone to share one of these designs with me in order to debug the crash. I need to reproduce the crash so it can be analyzed. It sounds like you have at least one design that can reliably crash when opened.

 

If at all possible, could you share it with me? I'd really like to work on this but I need your help here.





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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