Fusion 360 crashes on the simplest of tasks

[Anonymous]

First day with Fusion 360.  Downloaded the personal trial and installed.  My box exceeds the minimum requirements, except maybe the graphics card.  I'm trying to follow a tutorial by starting with a new file, creating a rectangle, and adding dimensions and BOOM it crashes.

I have v2.0.9937 running on Windows Pro 10.019041, 2.4GHz processor with 6 cores, 12 Gb of RAM, 120Gb of free hd space, .NET 4.8.  I restarted after the install, but it didn't help.

Any suggestions?

Thanks.

[mohammed.aliTDPXK]

Hello @Anonymous ,

Sorry for the trouble you are facing.

Can you please have a look at the link below:
 https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fusion-360-hangs-infinitely-or-crashes-while-creating-sketch.html?us_oa=forums-us&us_si=e04f9527-e3ef-4701-aa5a-aa0bc21dab59&us_st=fusion%20360%20crash

Let me know if this helps.

Regards,

Md Adam Ali

[g-andresen]

Hi,

1. For a new installation the CLEAN UNINSTALL tool must be used.

2. If possible share your file.   

File > export > save as f3d on local device  > attach it to the next post.

günther

[Anonymous]

The clean uninstall and reinstall seems to have done the trick. The application is very responsive now.

Thank you!

[Anonymous]

The clean uninstall and reinstall seems to have done the trick.  The application is very responsive now.

Thank you.

[Anonymous]

Unfortunately, Fusion 360 crashed again.  It just took longer this time.  The error in the dmpuserinfo.xml is "Error accessing UPI repository in the 64-bits registry"

[mohammed.aliTDPXK]

Hello @Anonymous ,

Can you answer few of the queries :

• Is the crash consistent? 
• After how much time the crash occurs again?

Regards,

Md Adam Ali.

[Anonymous]

It crashes consistently after about 5-10 actions.  It doesn't seem to be time related.  At first, it crashed after creating a rectangle and adding dimensions.  After the clean uninstall and reinstall, I created a rectangle and added dimensions and played around a bit.  I left it for an hour or two and came back to continue.  Went to add a second rectangle or panned to the side (can't remember) and it crashed again.  That's when I started digging into the error files.

[dsouzasujay]

Hi @Anonymous ,

Requesting to send complete log files?

Help -> Support & Diagnostics ->Diagnostics log files. This will generate a zip file that you can upload. The one attached does not give all the information that will help.

Do you receive any crash error reports that then generates a crash report ID? If so can you pass on one of the IDs?

[dsouzasujay · Accepted solution]

Hi @Anonymous ,

From the attached dmpuserinfo.xml file i can see you are using NVIDIA QUADRO NVS 295 Graphics card.
We have noticed these type of crashes happens with very old GPUs.

Today we don't have a solution to fix this, but you can continue to work by switching the Graphics Driver to DirectX9.

Goto Preferences>General, and change the Graphics Driver to DirectX9

[Anonymous]

I made the change you suggested.  So far, so good.  I've poked and prodded more that before without a crash.

Thank you.