Fusion 360 Browser Sign In Not Working

[theorginalprattay]

I Know This is A Rather Big Problem.

I Have Recently Downloaded Fusion 360 With a Personal License,

But I'm Facing a Rather Big Problem:

I Tried to Login Using Browser (It's Stupid), It Won't Open the Browser Window.

This Is My First Post about The Same Issue On This New Account.

Please Help Me.

Please @RajkumarIlanchelian .

I Need Your Help. 

[RajkumarIlanchelian]

@theorginalprattay @Did you have a student license before and this is a new account ? 

Fusion online is not for personal license. 

However, I may be understanding the actual problem wrongly. Did you install Fusion 360 and on the sign in button and it is not opening a browser? If this is the case likely you just need to give permissions to the browser. Also, choose another browser as a default and see if that is working. 

[theorginalprattay]

No, I Am Using The Desktop Client For The Non-Commercial Version.

You Are Right About My Problem.

[RajkumarIlanchelian]

@theorginalprattay @What is your default browser? When you click on sign in , can you go to your browser and see if if there is a pop that is being blocked? Also if you change your default browser to another one does that work?  Like I said this is likely a permission that needs to be given for the browser. 

[theorginalprattay]

I think I found the problem.

I Was Scrolling Through The Logs (Yes I debug), And I Found That In The Last Line, I Was Trying To Launch adsklicensingmanager.exe at a path, but that path was an empty Folder.

Microsoft Edge

[theorginalprattay]

It

[theorginalprattay]

What to do now?

@RajkumarIlanchelian 

[RajkumarIlanchelian]

@theorginalprattay @Have you tried changing the default browser as I had suggested a few posts before ? 
There are a couple of other things to try but want to know about the browser.

[theorginalprattay]

Yah

[theorginalprattay]

Have you seen the problem I had found?

[RajkumarIlanchelian]

@theorginalprattay OK. If other browser is also not working, then here are two things to start with and see what the results are before we can go any further. I did see the post about you reading the logs. 

1. Do you have other Autodesk products on your machine? 
2. Can you right click on your launcher and "Run as an admin" and see if that makes a difference? 
3. We have seen this kind of behavior with Webview2? If you go into your add/remove programs and remove the current WEbView2 and see if you can reinstall the latest one - https://developer.microsoft.com/en-us/microsoft-edge/webview2/#download-section?

Does any of the above solution help? If they do not then after you have tried these pelase do the following:

1. Go to add/remove programs
2. Select Fusion 360 - Modify
3. This will launch the Fusion service utility
4. Run the "reset Fusion 360"
5. Now launch Fusion and click on sign in- it likely will not work
6. Now go back to the service utility 
7. Run gather system info
8. This will generate two zip files. 

Can you attach the diagnostics logs.zip file in here, please? 

[theorginalprattay]

1. I Had AutoCAD 2024, But it had the same problem.

2. Sadly, No.

3. The Runtime? I Can't Uninstall It. Repaired it Tho.

---------------------------

Whenever I Run "Gather System Info", It Crashes WIth No Zips Made.

[RajkumarIlanchelian]

@theorginalprattay Thanks for he extra information.

Can you confirm if you have uninstalled AutoCAD 2024? If not can you uninstall it? Now use Fusion and see if it makes a difference? 

[theorginalprattay]

Yes, its uninstalled

[theorginalprattay]

@RajkumarIlanchelian 

[RajkumarIlanchelian]

@theorginalprattay Which time zone are you in? We can have someone in our team connect with you on a screen share and see what Ould be happening and get this working for you. 

[theorginalprattay]

Ok, I Am In India, West Bengal, Kolkata With Timezone GMT +5:30 (IST)

[theorginalprattay]

@RajkumarIlanchelian Respond Pls Il Be Free Tomorrow

[RajkumarIlanchelian]

@theorginalprattay Thank you. We do have support from Asia that I can ask our team to look into. Will have the team contact you about details on a screen share. 

[dsouzasujay · Accepted solution]

Hi @theorginalprattay 

Send me an email to sujay.dsouza@autodesk.com to initiate a discussion.

Regards,

Sujay