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Fusion 360 auto signs out when I open application

6 REPLIES 6
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Message 1 of 7
e1222509
212 Views, 6 Replies

Fusion 360 auto signs out when I open application

Good evening Sir/Mdm,
I recently downloaded fusion 360 as I needed to use this application for one of my university classes. However, I cannot launch the product and it keeps automatically signing out and asking me to sign in again.
I tried repairing the application using Fusion service utility but it did not work. Reinstalling fusion 360 did not work as well.
I used the gather system info and attached the 2 zip files below so that you can view it and guide me on how to solve this issue. Hoping for a favorable reply.

6 REPLIES 6
Message 2 of 7

@e1222509 @When you created the account did you get an email where you accepted the team hub? If not can you look for the email and accept it? This should get you going. 

If you cannot find the email go to login.autodesk360.com and login. This will initiate an email.

Rajkumar Ilanchelian
Autodesk Fusion

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Message 3 of 7

Hi Rajkumar,

I tried the above method. I can see that the Autodesk website have sent an invite to my email, but do not see the invite in my school email.

Message 4 of 7

@e1222509 Would you be able to send a DM to me with your email ID? We can see what we can do in our backend. Typically the email is the way for our customers to accept but it may be that your school is blocking this email. Check to see if it ended up in the junk folder too. 

Rajkumar Ilanchelian
Autodesk Fusion

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Message 5 of 7

Hi Rajkumar,
do you mean this ?  e1222509@u.nus.edu ? Also, I checked the junk folder, there is no Autodesk invitation there as well.

Message 6 of 7

@e1222509 Thank you for the email ID. Can you please check now if you are able to login? You should be as I have made a change in our backend. 

Rajkumar Ilanchelian
Autodesk Fusion

Join Fusion Insider

Message 7 of 7

Hi Rajkumar,
It worked, the fusion 360 application works. Thank you so much !!

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