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Fusion 360 - Application can not start after successful sign in

11 REPLIES 11
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Message 1 of 12
stuart_riggs
223 Views, 11 Replies

Fusion 360 - Application can not start after successful sign in

My previous laptop loaded F360 fine. My new laptop (macbook pro)...I can sign in successfully; but, get an error when the application tries to load. I tried to re-install F360 client, but the precheck states that I already have the lastest software installed and will not let me re-install the software. Report ID# 739766501

11 REPLIES 11
Message 2 of 12
Marco.Takx
in reply to: stuart_riggs

Hi @stuart_riggs,

 

In that Popup screen, you press cancel.

Press open.

 

If my post answers your question Please use Accept as Solution & Kudos This helps everyone find answers more quickly!

 

Met vriendelijke groet | Kind regards | Mit freundlichem Gruß

Marco Takx
CAM Consultant



Message 3 of 12
stuart_riggs
in reply to: Marco.Takx

I did cancel, but it did not open. Did you view my attachment (video screenshot)?

Message 4 of 12
stuart_riggs
in reply to: stuart_riggs

When I pressed cancel, I do not see an 'open' button.

Message 5 of 12
Marco.Takx
in reply to: stuart_riggs

Hi @stuart_riggs,

 

Use the checkbox an Open Autodesk Identity Manager.app

MarcoTakx_0-1704373947846.png.

 

If my post answers your question Please use Accept as Solution & Kudos This helps everyone find answers more quickly!

 

Met vriendelijke groet | Kind regards | Mit freundlichem Gruß

Marco Takx
CAM Consultant



Message 6 of 12
stuart_riggs
in reply to: stuart_riggs

It finally came up after doing it multiple times. But, I constantly get the 'Autodesk Identity Manager Error Report' windows popping up (see attached photo)

Message 7 of 12
Marco.Takx
in reply to: stuart_riggs

Hi @stuart_riggs,

 

Close the whole explore or maybe a restart of your pc.

After restart start Fusion 360 and place the check marker and click OPEN Autodesk Indentify Manager not the CANCEL button.

 

MarcoTakx_0-1704374614067.png

 


If my post answers your question Please use Accept as Solution & Kudos This helps everyone find answers more quickly!

Met vriendelijke groet | Kind regards | Mit freundlichem Gruß

Marco Takx
CAM Consultant



Message 8 of 12
stuart_riggs
in reply to: stuart_riggs

Will do. I'll give it a shot. I'll let you know

Message 9 of 12
stuart_riggs
in reply to: stuart_riggs

I tried it but, (see attached video) that window does not come up anymore to check that box. It opens the app and then that annoying window pops up. When I close that window, it continues to pop up. 

Message 10 of 12
stuart_riggs
in reply to: Marco.Takx

I tried it but, (see attached video) that window does not come up anymore to check that box. It opens the app and then that annoying window pops up. When I close that window, it continues to pop up. 

Message 11 of 12
stuart_riggs
in reply to: stuart_riggs

The video is attached. I think I forgot to attach it to the last post

Message 12 of 12
stuart_riggs
in reply to: Marco.Takx

The video is attached. I think I forgot to attach it to the last post.

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