free education subscription expired and cant re-new

[NIB0002PYQ4S]

free education subscription expired and cant re-new. i have gone through the process of re-newing it and autodesk says i have until next year but in fusion it is saying subscription is expired please help need it fixed for school as soon as possible

[jhackney1972]

Go the the Fusion Educational Support webpage.  I would probably start with their Q&A and then if needed the Virtual Assistant.

[brigid.burdock]

I am having the same issue.  I renewed my education subscription before it expired.  I have the confirmation email from Autodesk.  However, Fusion is still showing my subscription as expired and I only have read-only access.  I have gone through the online process to re-confirm eligibility dozens of times and it hasn't worked.  

Yesterday I talked to their chatbot and it went nowhere.  I asked to chat with a real agent.  They didn't fix my issue but did file a support ticket.  I have confirmation that it was filed but no change to my subscription status yet.

Good luck!