File corrupted by mobile app?

[Anonymous]

Hello

I recently viewed a file using the mobile app and it corrupted the design. Is there anyone here who could help me to recover the file?

Many Thanks

Richard

[sasikanth.kollipara]

Thanks for using Fusion. 

Mobile app is just a viewer, I don't think it could corrupt the file. However, do you happen to see another version of the file available (date change)? in Fusion, you can revert to the previous versions if there is a new version created after opening. 

If my post answers your question, please click the "Accept Solution" button. This helps everyone find answers more quickly!

Regards,

Sasi

[Anonymous]

Unfortunately I can't roll back. the file won't even open 😞

Would having linked components be the issue? I thought this was resolved in
an update.

[sasikanth.kollipara · Accepted solution]

Do you see the file- last modified date change after opening it in mobile? Can you give a try opening the same in web interface and see if the file is opened successfully. if it is a Fusion design file, you can view the versions of it and you can revert to the previous version. 

Regards,

Sasi

[Anonymous · Accepted solution]

Thanks for this, I did something similar, I exported it from the web interface, then reimported into fusion. I was then able to open the file and continue editing 🙂

[sasikanth.kollipara]

Good that the problem is solved for you.