Solved: File corrupt, cannot open any version since last Fusion update - have i lost all my work ???

chrisQX8DX · ‎07-13-2021

HI there, i'm totally freaking out since i cannot open any version of the main project i'm currently working on. EVERYTHING is in that file, it would set me back weeks if i lost all versions of thsi. I had saved copies of the file as i was buuidling but all these can also not beopened any more. I'm not trying out all versions and files since i fear that trying to open them corrupts them,

I can't share the file publicly and can't find an option to contact support directly. Could someone from autodesk support help out please. I have not found a solution in the forums. I have tried the webviewer but it will come up empty or with only a few objects.

Intel Macos 15.1.1

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GENERAL DISCLAIMER: if there isn't a file attached to my posts then there is a reason for it. Whenever needed or whenever i can i will attach a file for troubleshooting. If no file is attached i will always try to explain as clearly as possible and if needed or helpfull provide illustrative screenshots. When i have an issue that can only be helped by attaching a file which i cannot share publicly i won't ask about it here.

RajkumarIlanchelian · ‎07-13-2021

@chrisQX8DX We believe we know the cause of this problem and we have a planned an update that is expected to be out in as early as the next couple of hours. No data will be lost. This is the same as the discussion going on in https://forums.autodesk.com/t5/fusion-360-support/file-corrupted-after-fusion-update-2-0-10440/m-p/1...

Rajkumar Ilanchelian
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HughesTooling · ‎07-13-2021

There's a thread here with the same problem. Looks like they've found the problem and there should be an update soon.

Mark

Mark Hughes
Owner, Hughes Tooling
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chrisQX8DX · ‎07-13-2021

phew, that is goood to know 😍

many thanks !

Intel Macos 15.1.1

==================================================
GENERAL DISCLAIMER: if there isn't a file attached to my posts then there is a reason for it. Whenever needed or whenever i can i will attach a file for troubleshooting. If no file is attached i will always try to explain as clearly as possible and if needed or helpfull provide illustrative screenshots. When i have an issue that can only be helped by attaching a file which i cannot share publicly i won't ask about it here.

RajkumarIlanchelian · ‎07-13-2021

@chrisQX8DX We have deployed 2.0.10446 that should address this issue. Please update to the new version.

Rajkumar Ilanchelian
Autodesk Fusion

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chrisQX8DX · ‎07-13-2021

awesome, files are opening again. had me scared there for a bit 😅

Intel Macos 15.1.1

==================================================
GENERAL DISCLAIMER: if there isn't a file attached to my posts then there is a reason for it. Whenever needed or whenever i can i will attach a file for troubleshooting. If no file is attached i will always try to explain as clearly as possible and if needed or helpfull provide illustrative screenshots. When i have an issue that can only be helped by attaching a file which i cannot share publicly i won't ask about it here.

awilliamwright · ‎08-03-2021

This problem is not fixed. It just happened to me today.

RajkumarIlanchelian · ‎08-03-2021

@awilliamwright @What version of Fusion 360 are you on? Can you invite rajDOTkumarDOTilanchelianATautodeskDOTcom Into the project you are seeing this error?

Rajkumar Ilanchelian
Autodesk Fusion

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awilliamwright · ‎08-03-2021

Invited.

It's the latest version.

awilliamwright · ‎08-03-2021

The project with the problem is "Minerva Double Junk" in the LVN Designs/Airships folder. It crashed while I was doing a project command in the sketch workspace. When I tried to open the recovery file, it told me it was corrupt. I tried to open the previous saved version, then several of the older ones, and all were corrupt.

RajkumarIlanchelian · ‎08-04-2021

@awilliamwright Got the access. We are looking at it. Thank you!

Rajkumar Ilanchelian
Autodesk Fusion

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RajkumarIlanchelian · ‎08-04-2021

@awilliamwright

I have a version of your design that opens. I do see a feature failure in the timeline (mirror 10). Not sure if this failed in the past but I had to compute the model again to get it to open. This exposed this feature failure that will need to be addressed. I can send you to your existing design and you should be able to open it.

I can send you the design via email and you can upload this as version 8 to your design or I can do that same since I have access to your design. Then you should be able to open v8. Please let me know.

Rajkumar Ilanchelian
Autodesk Fusion

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awilliamwright · ‎08-04-2021

That would be wonderful. Thank you!

RajkumarIlanchelian · ‎08-04-2021

@awilliamwright Please check your version 8 of the file now. It should open and as I mentioned there is a Mirror 10 feature failure in the time line.

Rajkumar Ilanchelian
Autodesk Fusion

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