F360 won't launch after update.

[j.krebs]

F30 did an update and after the restart it won't launch.  I uninstalled and reinstalled a few times but it ends with the same result.  This is on a Dell XPS with 64 GB of RAM.  I went to another older PC to get on with my project and it too updated.   After the restart I can use F360 but if I leave is sit unused for a while it too will crash. Anyone else having this issue after the update.

[RajkumarIlanchelian]

@j.krebs Couple of things to try on why it won't start on this machine:

1. Is this on dual monitors? If so can you switch it to one monitor to see what happens? 
2. Disconnect from the internet and start Fusion, does it start? Now reconnect at this point, does it fail or become unresponsive? This would lead to a network issue 

3. Are there any windows update or graphics card update pending? 

It would also be good to get the application and web service log files per this article to see what could be happening:

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

[j.krebs]

I got it working.  I did the manual uninstall again and found a few folders that needed deleted per the instructions.  But, I think the key may have been which item I picked from the menu when I reinstalled.  I had previously picked Fusion 360 Included.  This time I saw the License Type dropdown and I clicked the only choice that I saw.  After that the only choice I had was Fusion 360 – 1 seat single user and I selected that.

I have no Idea why the update broke it in the first place but it is fixed now.

[jhackney1972]

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