F360 refuses to connect to network, forced shutdown after 2 weeks, uncommitted changes

[fungus_among_us]

Hi there,

F360 has been reporting network outages, and since I don't use the software every day I ran through the 2-week mark. I have local files that are not committed to the cloud. On Windows, I can run an admin command prompt, start F360 from there, then get a working session; the problem is that this does not see the uncommitted files. Can I point my admin session of F360 to the local files from the non-admin session in order to sync things? I will not be using this computer soon, so I don't have a need to troubleshoot my connectivity issues if I can commit my changes.

[fungus_among_us]

Back to the top. I am stuck on this right now and cannot use software I am paying for a license for. I spoke with tech support yesterday, and they told me to post on the forum. This is very sloppy in my opinion. I don't believe the representative really understood the problem as they advised me to manually save out files, which I cannot do because I am locked out of my account.

- I need to find the local copies of saved files during this two week offline time so that I can manually transfer them to a personal (non-work) PC which does have a working session of F360 at minimum.

-Developers: I AM ONLINE. The software should be able to detect that. Something is wrong here. The fact that an admin session of F360 connects, but a standard session does not, represents significant issue.