Expired Subscription- Read Only

[li5214ol-s]

 

Since yesterday a read button showed up in Fusion saying “Expired: Subscribe Now”. It seems like my student subscription has expired and that I need to renew it to be able to export and save files and work in fusion. When I click the button and try to renew my educational license won’t work. It says that they have problem with the feature right now and that I should come back later. I am the only one in my class having the problem. I thought the auto desk website is down but I don’t know. I have tried the official troubleshooting 

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Exp... but it still won’t work. What can I do?

[P-BvanWyk]

Good day @li5214ol-s,

Have the others in your class gotten the same error and then managed to renew their student licenses or haven't they gotten the error at all?

[li5214ol-s]

They haven’t gotten the error at all, so that’s weird

Greetings

Linnea

[P-BvanWyk]

Probably has something to do with the timeline of your student subscription.

Have you tried to sign up from scratch using the same email address?

[li5214ol-s]

Yes I tried that but my student e-mail is already used for another account.

[P-BvanWyk]

In that case, you will probably need someone from Adsk to check the licensing on their end.

[li5214ol-s]

Yes, today I also have the problem that I can’t even get in contact with
the licensing website.

[P-BvanWyk]

Hope you get in touch with Adsk soon and get this resolved.

[systembolaget]

Dear Autodesk Fusion 360 supporters, it would be great if this student's login/license issue could be looked at soon, there are other students in our education experiencing the same problems, and they are in a Fusion 360 for beginners course with a deliverables deadline just days away.

Much appreciated!

[systembolaget]

Bump.