Expired: Subscribe now : Not working

[HarrySatt]

Hi there

Today I got a hint to Subscribe Now. If I follow this link and to what suggested no change arises. Still have the same message. What to do?

Regards, Harald

@jorge_garcia 

[FrodoLoggins]

Same. I pay for software I can't access anymore.... Happened last year too lol and they still haven't fixed the issue.

6 hours and no response...

[HarrySatt]

Hi

Much worst for you. Wondering that you can laugh about it. 😉

Hope soon will this be solved.

Regards, Harald

@jorge_garcia 

[jorge_garcia]

Hi @HarrySatt , Hi @FrodoLoggins ,

I hope you're both well. I'm trying to find out who can help you get this sorted.

Let me know if there's anything else I can do for you.

Best Regards,

[HarrySatt]

HI  

something changed. Now I see that my FUSION360 is expiring in 29 days. That is better than before but as you can see in my former post FUSION360 should expire end next year. Curious.

regards, harald

@jorge_garcia

@FrodoLoggins 

[g-andresen]

Hi,

Try the following: sign out and sign in again, as recommended in another thread.

günther

[HarrySatt]

Hi thanx

Yes. I tried several times. No change. That is no solution.

Regards, Harald

@jorge_garcia 

[jorge_garcia]

Hi Everyone,

There was a reported problem with educational entitlements and they have corrected it. Could everyone who is running on this try restarting Fusion 360 and let me know if you continue to have into problems.

Best Regards,

[WhiteRoomSkis]

I'm having a similar issue after purchasing my subscription. I had to "upgrade" from a start up license and purchase a full subscription. I am now not able to use my projects that I need to run my business. I need help resolving this also.

[Anonymous]

Same for me.. 22 days left before expire.. 
I have a student/ hobbiest version..
Please help

[jorge_garcia]

Hi @Anonymous  Hi @WhiteRoomSkis ,

I hope you're both well. @Anonymous  The student/hobbiest version needs to be renewed every so often. If it expires don't worry you won't lose your data (that tends to be the biggest concern). I'm going to ask what the best approach to renew is for you.

@WhiteRoomSkis go to manage.autodesk.com and login with your autodesk account. There you can log a support ticket to get attention  as fast as possible.

Let me know if there's anything else I can do for you.

Best Regards,

[HarrySatt]

Hi @jorge_garcia 

10 days left. What can I do to get rid of this.

regards, Harald

[jorge_garcia]

Hi @HarrySatt ,

I hope you're doing well. I thought this had already been solved for you. I'm sorry.

The best thing to do right now is to go to manage.autodesk.com and start a support ticket. They'll get you to the appropriate team. If you haven't heard anything in 24 hours let me know and I'll see if I can hunt them down.

Best Regards,

[HarrySatt]

Hi @jorge_garcia 

I have contacted as suggested but no reaction and no change in behaviour. Sorry. Seems that I am out in 8 days.

Regards, Harald

[HarrySatt]

Hi @jorge_garcia 

I had a chat with one guy from support and  hope now this will be solved. He told me me that I am IT ADMIN but I really do not know how I got that. As far as I remember I did not require IT ADMIN. I only want educator and private/maker. See transcript below:

*******************

This chat is governed by the Autodesk Website Terms of Use (https://www.autodesk.com/company/legal-notices-trademarks/access-use/website-terms-of-use).
All content provided during the chat is for informational purposes only. Autodesk makes no representations about any content, products or services contained in the information. All such information is provided as is without warranties, conditions or implied warranties of any kind.

.....................

Snehakshi P has joined the chat
9:27 AM, November 11, 2021

Snehakshi P: Thanks for contacting Autodesk. My name is Snehakshi and I’ll be helping you today.
Let me review the information you provided—I’ll be with you in just a moment.

Snehakshi P: Hi.. How can I assist you today?

Harald Sattmann: HI

Harald Sattmann: I have a problem with my accoutn. FUSION360 tells me that it will expire in 8 days. What can I do about this?

Harald Sattmann: harald.sattmann@meduniwien.ac.at

Snehakshi P: thank you and let me check your account status. Please wait.

Harald Sattmann: harald.Sattmann@aon.at

Snehakshi P: which one is associated with Fusion?

Harald Sattmann: both

Harald Sattmann: one educational and one privat

Snehakshi P: okay

Snehakshi P: harald.sattmann@meduniwien.ac.at this account is registered as an ITADMIN

Harald Sattmann: Ok. What does this mean?

Snehakshi P: harald.Sattmann@aon.at this account is also

Snehakshi P: Fusion 360 is cloud base product and it is access only for student/Educator user type to activate the product. It is not activated link another multi-seat license. Each student/educator needs to create account with Autodesk Education community for access to Fusion 360. IT Admin does not have access to use the Fusion 360 education version product with IT admin user type account.

Harald Sattmann: But what does this mean? I only want harald.sattmann@meduniwien.ac.at and harald.sattmann@aon.at working.
Harald Sattmann: What do I have to do?

Harald Sattmann: I do not know what IT admin means nor how I have granted that.

Snehakshi P: You need Fusion 360?

Harald Sattmann: Hi what? I am working with FUSION360 since years.

Snehakshi P: Are you an Educator?

Harald Sattmann: yes.

Harald Sattmann: Since a lot of years. Was always working this FUSION360

Snehakshi P: Then confirm us, we will reset your account

Snehakshi P: May be mistakenly you have registered your account as an ITADMIN

Harald Sattmann: How to register as IT ADMIN? Do not know

Harald Sattmann: I am confirming you

Snehakshi P: we will reset your account then you will be able to register as an Educator

Harald Sattmann: What means reseting my account?

Harald Sattmann: Data lost or what

Snehakshi P: no

Harald Sattmann: so please reset

Snehakshi P: You will be able to register as an Educator

Snehakshi P: It will take time ... We will forward this to our respective team to update the records. We will update you once we get confirmation from them.

Harald Sattmann: When?

Harald Sattmann: and harald.sattmann@aon.at my private account?

Snehakshi P: We will reset both the account

Harald Sattmann: Thank you

Snehakshi P: welcome

Harald Sattmann: Over and out.

[Anonymous]

I Aldo need to fix my subskription.

[jorge_garcia]

Hi @Anonymous,

I hope you're doing well. Do the same thing Harald did, open a support ticket or use the Fusion 360 chat.

Let me know if there's anything else I can do for you.

Best Regards,

[Anonymous]

I have made a support ticket... i have 4 days left... i hope they can help me.. 

[HarrySatt]

Hi @jorge_garcia 

As you can see in one of my posts I had a chat with the support but nothing changed. I now have 7 days left. For what ever reason I had IT-MANAGER I do not know.

Seems that I have to leave Autodesk. Lets see.

Regards, Harald

[jorge_garcia]

Hi @HarrySatt , Hi @Anonymous 

I hope you're both well. I've reached out to one of the EMEA teams to see if they can look into this.

Best Regards,