Community
Fusion Support
Report issues, bugs, and or unexpected behaviors you’re seeing. Share Fusion (formerly Fusion 360) issues here and get support from the community as well as the Fusion team.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

error : software problem caused fusion 360 to close unexpectedly

21 REPLIES 21
SOLVED
Reply
Message 1 of 22
nallaramu4321
5368 Views, 21 Replies

error : software problem caused fusion 360 to close unexpectedly

Hi everyone

I started working with Fusion 360 recently and I loved it. But suddenly it got crashed and isn't opening. I tried uninstalling it completely as suggested in the website and re-installing it but the problem still persists. 

Can anyone please help me out as early as possible?error.pngerror 1.pngerror 2.png

21 REPLIES 21
Message 2 of 22
kris_berg
in reply to: nallaramu4321

Hi @nallaramu4321,

I only see one Crash Error Report (CER) sent in by you and that looks like the original crash you experienced in the CAM environment.  However, I do have a theory on your crashes.  Can you try to invoke Fusion 360 from the Windows Start menu? We did an update on Thursday.  As you know we do something called live updates, where we update the client silently in the background, it is possible that your desktop shortcut did not get updated and is still referencing the old incomplete install.  

 

Let me know if this fixes your problem, if not, I will work with you to find a solution.

 

Thank you,

Kris Berg

Fusion 360 Development


Kris Berg
Senior Software Architect - Autodesk
Message 3 of 22
adsloud
in reply to: nallaramu4321

Hi @nallaramu4321,

 

Thanks for letting us know the problem. Do you remember what you did before the crash? Were you simulating CAM operations? If so, did you select the Stock check box in Simulate dialog to show the stock in graphics window? If possible, can you please share your project to me to take a try on your designs? You can share to Debbie.Lou@autodesk.com and Rene.Fonseca@autodesk.com. Thank you.

 

Debbie


Debbie Lou
Sr. QA Engineer for HSM CAM
Message 4 of 22
jeff.pek
in reply to: nallaramu4321

Hi again -

 

We believe that this problem could be related to an incompatibility of your OS and/or hardware with a new version of one of the CAM-related DLLs in the recent update.

 

Can you try the following, and let me know whether it can resolve this issue?

 

1. Install the latest service pack for Windows 7. – Not sure if you already have this.
2. Reboot.
3. Start command prompt as admin.
4. Run “bcdedit /set xsavedisable 0”.
5. Power off and restart.
6. Start Fusion

 

Thank you,

  Jeff

Message 5 of 22

Thank you very much.It really solved my problem.I downloaded service pack 1 for my windows 7 and installed it.It took some time for installation.After that I opened Fusion 360.It is working nice.Thankyou Autodesk team.

Message 6 of 22
sky9
in reply to: jeff.pek

Hi

 

I have also same problem like this. And I attached the error report window below.  I have updated my Windows to version 10. Before that, there was no problem.

 

Thanks a lot.

 

Best.

 

error.png

Message 7 of 22
James.Youmatz
in reply to: sky9

Hi @sky9,

 

I can take a peek at the Crash Error Report if you want! When you submit it, it should give you a reference number. Can you give that to me so I can check it or can you PM me your email address that you send it in with? Thanks!



James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design
Message 8 of 22
sky9
in reply to: James.Youmatz

Problem solved. Thank you for your interest.
Message 9 of 22
newleo01487
in reply to: sky9

could you please tell me what I have to do to solve this problem in window 10

Message 10 of 22
James.Youmatz
in reply to: newleo01487

Hi @newleo01487,

 

Sorry to hear that! I just checked into your crash error reports and it looks like this might be related to your graphics card. Just to check - do you have any other graphics card on your machine besides the Intel chipset? Can you try updating the graphics card driver if possible? Also, if you have two graphics card, try running Fusion with the other one.

 

Let me know what you find, thanks!



James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design
Message 11 of 22
iliangliu
in reply to: James.Youmatz

Hi,

Is it possible that you could help me to solve this problem as well?

I've encountered it recently and struggling to find a solution..

Message 12 of 22
James.Youmatz
in reply to: iliangliu

Hi @iliangliu,

 

Welcome to the Fusion 360 Community!

 

Can you expand a bit on what is happening? Are you crashing when trying to launch and generating CER reports? Was Fusion once working but now has stopped?

 

Thanks,



James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design
Message 13 of 22
iliangliu
in reply to: James.Youmatz

Hi,

 

Thanks for the welcoming!

 

Yes, I've been using Fusion for about a year or so now and I didn't have any problem before. And since beginning of this week every time I try to launch it, it just keep showing the error report.

I've tried to reinstall it, restart the laptop but the problem still persist.

As I have 2 laptop, one at home and one in the office, and both have fusion installed, I've tried to use the one at home and it did not have the same problem, only the other one.

I'm not really sure what else I can do to fix it...

 

I hope this is elaborate enough for you help me to figure out whats the issue?

 

Message 14 of 22
rperez6E6WG
in reply to: nallaramu4321

Hi,

 

   Need some help as well. Im having this problem after installation takes place.

 

Thank you.

 

Rodel

 

Capture.JPG

Message 15 of 22
rperez6E6WG
in reply to: rperez6E6WG

Hi Again,

 

         Im using Windows 10, its a new installation and the problem occurs after the installation when it tried to launch.

 

Thanks again

 

Rodel

Message 16 of 22
James.Youmatz
in reply to: rperez6E6WG

Hi @rperez6E6WG,

 

Can you please do me a favor and submit that crash report, as well as type your email address in the box so that it is tied to your email so we can track this? Once submitted what is the CER number so I can look it up.

 

Thanks,



James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design
Message 17 of 22
rperez6E6WG
in reply to: James.Youmatz

Hi,

 

    Shot screen of the CER.

 

Thanks a lot.

 

Rodel

 

 

cer fusion 306.JPG

Message 18 of 22
James.Youmatz
in reply to: rperez6E6WG

Hi @rperez6E6WG,

 

I have another user running into this as well, so I would be curious to see a few things. Do you have any AV running? If so, can you add Fusion to the white list/exceptions list? Do you have any cloud syncs going on in the background (such as one drive)? If so, can you stop all of those and try. Can you also see if a Web Services log was generated (see this guide here for how to find it) and if so, can you please post it here for me to review.

 

Thanks,



James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design
Message 19 of 22
rperez6E6WG
in reply to: James.Youmatz

Hi,

 

   Thank you so much. It works fine now. We had some changes in our domain permission and that's probably the reason.

 

Cheers!

 

Rodel

Message 20 of 22

Hello There,

 

I hope it's still related. My fusion 360 got the same issues since my fusion 360 update. The first one i tried to uninstall it and try all solution how to clean automatically nor manually but my autodesk folder won't delete, so my friend helped me using hijack and successfully deleted and i can manage to install again my fusion. BUT after 2 days, my fusion crash again, and i came up on this thread. Perhaps maybe the new update fusion 360 crash with my windows 10 (?) could you help checked for me? Here is my report CER_203690731

 

 

 

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums  

Autodesk Design & Make Report