Error - Downloading f3z from A360 email link doesn't work?

[Anonymous]

Hello all!!

Today, I was trying to download and open an f3z file from A360 but I can't get it to open.

An older link in my email works fine, however.

The older link is from a differerent email address (noreply@autodesk.com) but new f3z download emails are from notifications@autodesk360.com .

I attached two screenshots - the new f3z files seem to want to download as DMS file types, and adding the f3z extension still does not let me open it.

Above is the new download dialog, below is the old one (the old one gives a functioning download):

Am I going crazy? Why doesn't the A360 email link provide an f3z file now? Why can't fusion open the new file type A360 gives?

Thanks!

[Phil.E]

Have you tried more than once? I just got an f3z when I did the workflow of exporting linked assembly.

If you continue to get the wrong file type, ensure you are exporting the correct assembly and send us one of the files you get.

Thanks,

[Anonymous]

Hi @Phil.E

I have here a link the email sends to me:

https://developer.api.autodesk.com/oss/v2/signedresources/a8131ed5-5348-4245-9f81-5edeff8a6a3c?regio...

and

https://developer.api.autodesk.com/oss/v2/signedresources/b21d2bfa-c825-4de7-92ee-137814277c89?regio...

And have attached the file I get for my part RE032216AS CNC Qty 2 and for my RE012016PA CNC.

This is the same type of file I get for other files as well. I tried to get three different f3z files yesterday and they all don't work.

Thanks!

[Anonymous]

Here - I have a screencast showing the attempted download.

I go to the email (from a different email address than normal, and the link seems to lead to a different place than before, but maybe that is planned).

Click the "download now" button

It brings up the download box and this is the first indication something is wrong - it is called a "DMS" file in the download box (not a binary like before) but it carries no extension.

When I hit save, it saves the file with no extension. Fusion won't let me open it.

If I change the extension to f3z, Fusion still won't let me open it. The file is greyed out in the "Open design from file". (See screenshot).

I was going to show the old download link (the one that works) but it has expired now.

Thanks!

[Anonymous]

Hi @Phil.E

Just in case it was those specific files for some reason, or a problem that was exclusive to yesterday, I have here a new screencast from today showing my entire method of downloading - from the link on A360 to the email to trying to import to Fusion. The file still doesn't seem to download correctly.

Sorry for the crazy responses, but I need to share one specific file with a customer and I can't invite them to the project (it has tons of other customer files in it).

For now, I just "Save As" on the file and broke links to export as f3d but I'd hate to have to do that everytime now.

Thanks!

[Phil.E]

I'm a little confused.

Does this happen with all exports? It doesn't seem like it from the screenshots you attached. There is also an f3z attached to your latest response. So it seems like you are getting f3z out of this process at some point. Can you please clarify what I'm seeing? Thanks. (the Screencasts you embedded are not clear enough to see any of the text in the video, so if I missed something, please let me know).

When I use the links you provided, on Win and Mac (IE and Safari) I get viable f3z files.

This tells me it may be your browser. Did you try this with another browser or on another computer? Did you restart your computer?

I'll ask around about the non-f3z you attached, but it likely doesn't tell us much since it appears to be the product of a 3rd party process, i.e. your browser, email, or AV.

[Anonymous]

Yes, it is happening with all recent exports.

If you look closely at my screencast, you can see I put the .f3z extension onto the file in an attempt to get it to work. Sorry it is so blurry. When saving, I add the .f3z or I use "get info" to add the extension because otherwise it has no extension at all.

Older exported links in my email worked (except now they are all expired) and gave me an f3z file. It is only the newer ones that don't.

I can't get a functioning f3z using Safari or Firefox (the only two browsers I have on this computer). I have restarted and it didn't help. I have tried on two other computers (both macs, both with safari and firefox) using new files/new download links and neither of them work as well.

Finally, the .f3z attached to my last reply does NOT load into fusion - it is greyed out in the "New design from file" dialog.  Does it load into your fusion?

I would be more than happy to do a screenshare to show the error - I'm not sure how to bump the screencaster into high quality to show the specifics.

Thanks!

[Phil.E]

I don't think you need to add .f3z to the files. For me they show up ready to go. It should be the same for you.

Also, I am having no problem a) getting your f3z, and b) uploading and using your f3z. So this tells me it's not A360, and it's not F360, it's on your end when you receive the files, i.e. your network.

Are the two macs you've used both on the same network? It seems like something is intercepting the files and renaming them. Can you go to a starbucks or wifi spot outside your network to try it there?

Can you send me your diagnostic logs?

[Anonymous]

I'm on our wired network but I tried with a computer on our WiFi as well - it is still coming in with no extention. I'm at work so I can't easily leave to troubleshoot - I'll see if I can get permission to try at home tonight, but I doubt I'll be allowed.

It is kind of crazy to hear the file works for you, I can't get fusion to upload it to the data panel or use "New Design from File" with the extension added or without. And I can't get the link to work on three of our computers.

I tried to download an igs file from A360  (attached) just to see if anything would work, and I can't get it to upload to fusion and it is coming in with no extension as well.

I also attached my diagnostic logs.

Thanks!

[Phil.E]

Looks like something on your network/system is truncating the file names at the first space.

 So ‘RE032216AS CNC Qty 2.f3z’ becomes 'RE032216AS'.

Can you try downloading something with no spaces in the name?

[Anonymous]

You're right.

I downloaded a file with no spaces and it came in fine.

So....Now what? I am IT for this (small) company but I'm not sure why this would occur. How would I go about fixing it? Or are you the wrong person to ask?

Thanks for all the help!

[Phil.E]

We need to investigate a bit further.

Can you try something with a space in it that is not F3Z?

Have you tried opening the links outside of your email, i.e. pasting them into a browser, rather than clicking on them from your email. This would eliminate your email server/program.

"https://developer.api.autodesk.com/oss/v2/signedresources/a8131ed5-5348-4245-9f81-5edeff8a6a3c?regio...

and

https://developer.api.autodesk.com/oss/v2/signedresources/b21d2bfa-c825-4de7-92ee-137814277c89?regio..."

Thanks,

[Anonymous]

Hi @Phil.E

I tried Iges, stp, and dwg on files with spaces in them and those still save with no extention - it appends after the space just like with the f3z (so no go there). Adding the extension doesn't fix the file either - it won't upload to Fusion (using data panel) or my other modeling program (Vectorworks). Fusion says "Unsupported File Type" and Vectorworks says the file is corrupted.

Also, copy pasting the link doesn't help - it still appends the file if there are any spaces. That's how I tested it in other browsers (right click link, copy link, open other browser, paste and go).

Just trying now with your posted links on both my browsers it still trunicated the file. So no good there either.

Thanks!

[Phil.E]

Autumn,

Just to update this and get you going in the right direction, let's review:

1. Fusion 360 just had a major update and our notifications are coming from new servers. That's why you see a new address when downloading.

2. Apparently something in your network/email/browser doesn't tolerate spaces in the names of files to be downloaded, but only from this new Fusion source.

3. Your old links work, for some reason your system is tolerant of the spaces when it comes from this older source.

4. In the videos you can see A360 is offering you the full file name, but the download dialog from Firefox asks what you want to do with the (truncated) file.

5. Adding the extension doesn't work, but by the time you are doing that, the download is in your system and being handled by your browser (ref: the Firefox dialog).

I'm interested to know if anyone else has faced this situation ever before and might offer some advice, or if anyone is facing it now after the recent update besides you.

It's possible you need to add our new site to your safe senders list or something like that. I'm no IT guy, just guessing about how your network security works. It could be Firefox or your firewall, but the file is apparently getting corrupted after it gets to you.

Thanks,

[Anonymous]

Hi @Phil.E

Thanks for the update/info. For now, I am using a simple workaround - renaming files I need to not have spaces.

Thanks!

[Phil.E]

Okay, glad to know you aren't stuck.

In the meantime we are still looking for information about this and hope to get back to you soon.

Regards,

[kevinorban]

Hello,

I am having the same issue as Autumn.S. Is there a known solution or work around for this issue? I am trying to download this file:

https://myhub.autodesk360.com/ue29f1a181/g/shares/SH7f1edQT22b515c761e55c4f491de759fe8?viewState=NoI...

but the link from my email:

results in this dialog box:

As you can see the file name has disappeared, showing up only as "New," and the file type is being recognized as a DMS file. This happens no matter which file format I try to download it in. It is not my file so I can't change the file name in Autodesk360. When I save the file I get the same problems as mentioned above by Autumn.S, namely adding the file extension ".f3z" does not work as Fusion does not recognize the file. It has been quite awhile since this thread was started so I'm wondering if this a known issue with a solution? Thanks,

Kevin

[James.Youmatz]

Hi @kevinorban,

I believe this is an issue with FireFox. I was able to repro this with your link using Firefox, but not IE or Safari. Can you try one of those browsers in the meantime?

Also, I tried the workaround of renaming the downloaded file as a .f3z and it seemed to work okay with me? All I did was download the .DMS file, rename it to be (filename).f3z (ensuring that the file extension changed as well). Then uploaded that .f3z file to Fusion. It seemed to work okay.