email verification

[Anonymous]

I keep getting a message in dashboard that I have been sent an email that I need to confirm

I can't find this email anywhere. Can somone explain what bthis is?

Thanks, 

Ed

[masa.minohara]

Hi Ed,

Thank you for posting this! Which dashboard are you referring to? Could you attach a screenshot that shows the message?

[Anonymous]

Hi 

I'm not sure I am using the right terminology so I will explain it fully

If I select my name in the project panel to bring it up in a browser,

when it opens, a yellow band appears across the top of the screen that says:

"We need you to verify your Email address"      { Resend verification Email ]   [ Remind me later ]

If I select  [ resend verification Email ] it says: "We just sent you a verification Email, click on the link to verify your Email address"

I don't get any Email. that I can find, but I have been getting Email notifications of replies to my posts (such as yours)

Where do I find this email?

Thanks,

Ed

[masa.minohara · Accepted solution]

Hi Ed,

Thank you for your response! I found that this issue was also reported in A360 forum and the team is investigating the cause. I will post an update as soon as I have one.

I understand that is annoying but are you experiencing anything critical, for example not able to download or open files?

[Anonymous · Accepted solution]

Hi Masa



No, it is not causing any operational problems yet, and I wouldn't call It
annoying, I was

just concerned that it could become a problem if I was unable to respond to
it. As long

as you are aware of it, then I will simply Ignore it until you get it
resolved.



Thanks for your response

Ed

[Anonymous]

I am having the exact same issue. Each time I see the notice I click the "Send a new conformation message" button in the yellow band. I have searched my email agent including the SPAM folder and do not see anything from Autodesk or Fusion but I do receive messages from the community forum.

Thanks for your help.

[Swathi_Vadlamani]

Hi,

We fixed the issue. Can you please confirm?

[Anonymous]

Still not working for me. At this URL myhub.autodesk360.com I keep being told I have to verify my email.

I click the button to send the verification email but never receive it.

[Anonymous]

I am still getting it too

[waywest000]

Also getting the same thing.  AOL email address.

Nothing anywhere.  Not inbox, not junk, not spam.  Nothing.

[Swathi_Vadlamani]

Hi All,

Sorry for the inconvenience. We made the fix. Can you please check now and keep us posted?

[Anonymous]

Yesterday I clicked on the button to resend the verification message. As of today I have not received that verification. It appears to not be working.

[Anonymous]

I no longer get told I need to verify my email address, thanks!

[Swathi_Vadlamani]

Robert,

Can you check now and confirm if you are still seeing the banner?

[Anonymous]

No, no banner when I go to A360. So fixed, right? Thanks.

[Swathi_Vadlamani]

Yes Robert, its fixed.

[Anonymous]

All is good, Thanks



Regards,

Ed

[Anonymous]

This bug is still alive for me, as of today.

[kimgrevedk]

I'm also getting this message.

When clicking the: Resend verification email link. No email is received. And if I click on the account icon on https://myhub.autodesk360.com/g/all_projects/active It, says Unverified email id under my email address.

---

[jeffrey.sin]

Hi @kimgrevedk,

Can you send your inquiry directly to aska360@autodesk.com so our team can help you look into it? 

Thanks,