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Educational License but unlimited "flex tokens" / "cloud credits" not working

4 REPLIES 4
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Message 1 of 5
s.ramos-1
158 Views, 4 Replies

Educational License but unlimited "flex tokens" / "cloud credits" not working

I'm using a verified educational license for Fusion 360 for the last couple of weeks, and up until yesterday I was happily using the render function with unlimited tokens/credits. However, this morning, I tried to do a render and it thinks I have no tokens. See screenshot: Screenshot 2022-07-20 at 10.39.42.png

On manage.autodesk.com this is what I see, about cloud services: 
Screenshot 2022-07-20 at 10.40.35.png

I tried to access web chat help and it said this was not available to me. 

Any help? I really need to complete more renders for this assignment, plus, I was really enjoying the process until now! 

Thanks,
S

4 REPLIES 4
Message 2 of 5
Phil.E
in reply to: s.ramos-1

I've asked someone with more knowledge about this to respond. In the meantime, use the local rendering tool, it's free and produces the same results as the cloud renderer.





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


Message 3 of 5
gabe.anderson
in reply to: s.ramos-1

Hi @s.ramos-1,

 

Sorry for the trouble here. Could you please direct message me your email address so we can make sure your account checks out OK for educational access?

 

Thanks,

Gabe 

Gabe Anderson
Senior Product Manager, Education Subscription
Autodesk Education Experiences

Autodesk Education | Contact Autodesk Education Support
Message 4 of 5
cotteson
in reply to: s.ramos-1

I am having the same problem on my end

Message 5 of 5
Phil.E
in reply to: cotteson

Can you please try going to the education support page, and using the chat service to file  a support ticket?

 

Look for this icon:

PhilE_0-1698706713423.png

 





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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