Educational License but unlimited "flex tokens" / "cloud credits" not working

[s.ramos-1]

I'm using a verified educational license for Fusion 360 for the last couple of weeks, and up until yesterday I was happily using the render function with unlimited tokens/credits. However, this morning, I tried to do a render and it thinks I have no tokens. See screenshot: 

On manage.autodesk.com this is what I see, about cloud services: 


I tried to access web chat help and it said this was not available to me. 

Any help? I really need to complete more renders for this assignment, plus, I was really enjoying the process until now! 

Thanks,
S

[Phil.E]

I've asked someone with more knowledge about this to respond. In the meantime, use the local rendering tool, it's free and produces the same results as the cloud renderer.

[gabe.anderson]

Hi @s.ramos-1,

Sorry for the trouble here. Could you please direct message me your email address so we can make sure your account checks out OK for educational access?

Thanks,

Gabe 

[cotteson]

I am having the same problem on my end

[Phil.E]

Can you please try going to the education support page, and using the chat service to file  a support ticket?

Look for this icon: