Education license expired issue and what you can do about it

[keqingsong]

We are hearing reports from some of you experiencing unexpected license expiration issues. If you were presented with a dialog telling you that your license has expired and that you have to renew into to continue using the software. This issues is affecting those of you with legacy 3-year education licenses. We are actively working on investigating this issue and apologize for the inconvenience.

If you are experiencing this issue, please reply to this thread and attached your diagnostic log file to your response. Your help here is greatly appreciated and will help us accelerate our investigation so that we can resolve this issue ASAP. 

[r.moss]

Did anyone read my post, message 40 in this thread?  It's counting down, "Expiring in 10 days" now...getting worrying.

Thanks

Roger

[gabe.anderson]

Hi @r.moss and @wouter.robeyns,

Sorry for the difficulty. I think you both may be experiencing a known issue that our engineering team is investigating. If you could both please direct message me the email address associated with your Autodesk account, I can pass it along to my team.

Regards,

Gabe

[studj]

I contacted support and this is what they told me:

"*When we checked we find that we cannot reset your profile as you may
continue to face the issue afterwards.*

*Please create a new account as an educator with different email address*

*Go through this article for the steps to be followed by educator *
*https://damassets.autodesk.net/content/dam/autodesk/www/fusion-360/fusion-360-educators-guide.pdf*

"

I hope this helps you out. As a Google Workspace school, I was able to
make an alias to create a new Autodesk account with. This isn't the ideal
solution but it works for now.

[studj]

I don't think anyone is reading this thread anymore. I got no response and
I posted at least a week ago. Try contacting support.

[r.moss]

Hi Gabe
My email is [email protected]
I'm a research fellow at Warwick, https://warwick.ac.uk/fac/sci/eng/staff/rm/
Thanks
Roger Moss

[gabe.anderson]

Thanks, Roger. The team is working to address the issue you're seeing. 

[r.moss]

Thank you.  The banner is down to "Expiring in 4 days"....getting close.    Do I need to start exporting and backing-up hundreds of files?  ( and is there a simple way of doing this for a whole project?)

Roger

[tgudin]

Bonjour,
Je pense que vous pouvez renouveler votre licence F360 en vous connectant à votre compte Autodeskj'espère que cela va fonctionner.cordialement

[studj]

I found an add-in called "Fusion 360 Total Export" that I used with Fusion 360.  I did have a crash after it exported several projects but that doesn't mean there is a problem. I think I had problem with one of my projects.

Good Luck!

[gabe.anderson]

Hi @r.moss,

The issue we're working to address is related to the (incorrect) expiration date you're seeing in the Education Community. Depending on when you first activated your Fusion 360 product subscription, you will likely be able to continue using it, even after the expiration date shown in the Education Community. 

Once our engineering team addresses this issue, the expiration date you see in the Education Community should accurately reflect when you need to renew access in order to continue using Fusion 360. 

Regards,

Gabe

[r.moss]

Thank you for the link.  I tried it and it happily created .f3d files for the first 114 files (out of nearly 700) before crashing because an output file name was too long (one of the inserted McMaster-Carr components was to blame, I think).

[r.moss]

I activated my account in February 2018.  Does that make a difference?  Down to "Expiring in 2 days" now, so it's getting a bit stressful.  Is there some way you can update my licence manually, if the website interface cannot be fixed?

What would you suggest?  If there's no way of backing up data to a personal hard disk (that's practical in the time available, without loading 670 files and exporting each individually, 11 hours at 1 per minute maybe),   I guess one approach would be to transfer the models to someone who isn't about to expire, then retrieve them when my account is safe - is there some way of doing that?

best wishes

Roger

[r.moss]

I'm not sure what happens once it has expired but I guess (assuming that the files are not instantly deleted) that I won't have any access to back them up at my leisure - will just have to hope that access gets restored before they do eventually get wiped.

[gabe.anderson]

Hi Roger,

Your Fusion project files should not be affected even if the license does expire in 2 days, even though I suspect it will not. 

You can also take a look in your Autodesk Account to see the subscription expiration date there.

Once we fix the issue with the date in the Education Community, the two dates should align, but for now, the one that should be accurate is in your Autodesk Account.

I hope this helps.

[r.moss]

Hi Gabe

Thanks.  I looked at my account but it does not (as far as I can see) mention any expiry date.

If I look under "User Management", By User, it says I was added to a Team on 24/9/2020.  (I think I downloaded a trial, never used it).  It says:

Watch for upcoming expiration dates to avoid over-assigning Fusion 360.

but it does not say when the expiry date might be.

If I look under By Product, it says:

.

It's not at all clear.  I suspect that I had a Team trial back in 2020 and that has done something to my settings. There really is no expiry date to be seen!

Roger

[Anonymous]

expired ! how ca i do to solve that

i have a valid education license

[goldieweis]

Autodesk Fusion 360 education license expiring in 25 days. What can I do about it ?

[mbastowB8ZQC]

Hello
I'm a teacher, my education licence ran out. It was renewed very quickly but now still says expired subscribe now.
Account and emails all say account is fine. How do I update the actual software to let me work/save again?

Thanks

Mike

[gabe.anderson]

Hi @mbastowB8ZQC and anyone else who may be running into similar issues,

Please review the steps in this forum post [message 373] about how to resolve any date-related issues with renewing your Autodesk Education plan and/or product subscription.

I hope this helps!

Regards,

Gabe

[gabe.anderson]

Hi @mbastowB8ZQC and anyone else who may be running into similar issues,

Please review the steps in this forum post [message 373] about how to resolve any date-related issues with renewing your Autodesk Education plan and/or product subscription.

I hope this helps!

Regards,

Gabe

[stweetywong]

Hi Keqing.  

How are you?  I am having the same student "license expiring in 17 days" problem.  I have been using Fusion 360 since I started school and I have one more year to go.  Please help resolve the problem as the last year of school is most important in terms of 3D workload. 

Thank you!