DRAWING FREQUENTLY FREEZING WHILE EDITING VIEWS SCALE OR STYLE

[daniele_spagli]

Now is occurring often that while I am editing views of a drawing the program freeze and I need to restart the program, loosing all the changes made until there.

It happens in different drawings and from different computers.

Sometimes do also weird stuff, like loosing the connection of a detail to the original section and try to show it from the main view (becoming a detail of a front instead of a section).

regards

Daniele

[ClintBrown3D]

Hi @daniele_spagli 

I’m sorry to hear that you are having trouble.

In order for us to help, please can you share link to one of the 2d drawings where this is happening? This way the team can investigate. With your files, we can see if it is a general issue, or if it’s specific to your dataset, or the template being used. 

please also share a DXDIAG with us (https://clintbrown.co.uk/2020/07/23/dxdiag/)

If the data is sensitive, you can mail it me directly Clint. Brown {a} Autodesk.com

[daniele_spagli]

I sent you a private link to the drawing, hope it helps.

[carl.j.barker]

I'm seeing the edit scale freeze almost every day now.

Only way to get it free is the end the AcCoreConsole task, which of course also kills your drawing.

[ClintBrown3D]

Hi @carl.j.barker & @daniele_spagli 

We have found that this issue is related to graphics. In instances where customers have unsupported graphics setups, they will see this issue.

Please can you share a DXDIAG (link above) so that we can take a look at your graphics setup.

[daniele_spagli]

Wait... wait. Are you saying that in 2 people here we've at least 3 unsupported graphic cards?

Because the guy here answered me in private mail and is not able to reproduce the error, so suggest that depends because PC (in real 2 different, 1 AMD with integrated graphic and 1 NVIDIA with dedicated graphic) have unsupported graphic card.

Do you too have an unsupported graphic card?

The main problem here is not the annoying bugs... the main problem is pretending that the users are all prefect idiots.

Sorry Autodesk, but this happens all the times and is not acceptable anymore.

Companies do not pay 4 licenses to have this kind of answer and later discover (as usual) that is a diffuse bug.

[daniele_spagli]

OK, I will call some friends and I will find a PC with a Quadro.... only to check if to reproduce the problem we need to be Einstein or instead is a corrupted file as it looks.

[ClintBrown3D]

Hi @daniele_spagli 

I'm truly sorry that my answer has frustrated you. This was not my intention. I'd like to talk to you about this, our QA team has tested this drawing, as have I (on supported hardware), we are not seeing any issues.

Here is a link to my calendar, please book a 30-minute session with me, and we can chat on Zoom (Note that times are in 24:00 format so 03:00 is 3am, 15:00 is 3pm)

[carl.j.barker]

Well I'm running Xeon with Quadro latest certified drivers.

This also happen on i5 with radeon VII, also latest drivers.

[daniele_spagli]

You didn't frustrate me, Autodesk did it with this way to do that is systematic.

All times I contact the support they ask me to access files, projects and all things. All times they bring me away with some standard check, all times seems they ae not capable to reproduce the problem, as all is new for them. I spent hour trying to help Autodesk to be aware about problems that they seems to don't know until I discover from the forum that is a common and diffuse issue and they're clearly aware about it.

All times it seems that is something related to me, to my hardware, to my OS installation and only to me while is clear that something went wrong and they're trying to solve the problem letting as little people know that there's a bug until they release a new version solving it (at least some time) and publishing it like a victory in the new release announcement.

This is not a problem that you are not capable to communicate with me or to reproduce the issue, is clearly a policy of the company, a way to operate and I am really tired about it and angry with myself that I put myself in this rabbit hole again.

I tried to wait until this little and big glitches solves by next release like usual, but nobody seems to take care about any of the many problem that I previously bring to the forum some months ago and instead Autodesk continue to release new functionality that usually does not work well, make the software more complex and bring many related bugs in the rest of the software.

I don't say that I do not like Fusion and I cannot use it productively also with this bugs, but please.... please... change this way to interface with the costumers, because this is making things worse.

If, as I imagine, at Autodesk you know what is the problem (software bugs, database, combination of both...) simply say that you're working to solve the glitches that many users are encountering and do not say that for use Fusion we need to have a quadro (and probably will not works anyway).

Sorry if I make so many and big assumption about things that I cannot know, but I think I can recognize a pattern when I see one and repeated for so many times.

I do not want to lost my and your time in a call... anyway you cannot solve all this problems by yourself and it will make me only more angry. Things will solve with next releases as usual or I will simply change software with something that simply works or at least have a better support.

[ClintBrown3D]

Hi @carl.j.barker 

Please send us a link to an affected 2d drawing, so that we can run some tests on your dataset. If we can replicate the problem, we can work on a fix. 

Is it possible to share a video of the problem you are seeing? Feel free to send this to me directly if it’s sensitive Clint. Brown {a} Autodesk. Com

I’ll take a look at the DXdiag and drivers etc when I am back at my desk tomorrow. 

Can you also try running Fusion as High Performance under Windows graphics settings to see if this helps? https://clintbrown.co.uk/2022/07/27/troubleshooting-dual-graphics-cards-on-windows/

[ClintBrown3D]

Hi @carl.j.barker 

Please send us a link to an affected 2d drawing, so that we can run some tests on your dataset. If we can replicate the problem, we can work on a fix. 

Is it possible to share a video of the problem you are seeing? Feel free to send this to me directly if it’s sensitive Clint. Brown {a} Autodesk. Com

I’ll take a look at the DXdiag and drivers etc when I am back at my desk tomorrow. 

Can you also try running Fusion as High Performance under Windows graphics settings to see if this helps? https://clintbrown.co.uk/2022/07/27/troubleshooting-dual-graphics-cards-on-windows/ 

[robert.eyler]

Hi,  I am freezing up on the edit scale/views in 2D at least a couple of times a day.  I don't have control of the graphics card on my company computer, but it is happening on all 3 computers I use (I have a personal license as well as using the corporate one at work).  2 computers are laptops with one being an HP mobile Workstation and the other being an absolute beast analysis machine.  They are all freezing up and it doesn't seem to be dependent on which drawing I am working.

I will likely have to live with the laptop at work, but is there something I could do on the other 2 machines to overcome this issue?  It is THE ONLY THING that locks the program up and it has only been happening for the last couple of months...seems to be getting worse.  I have used many 3D programs and Fusion has been my go-to for over a year.  It is an excellent program at any price...the lost work deal is a significant problem. 

I have reverted to the old days method of saving the file every time I make a change and the number of revisions is easily over 100 on some of my files.

[daniele_spagli]

Hi, it's some time that it not happens anymore to me.

I really didn't do so much, I guess that sometimes the files become messy and some update or something else bring it back to a more healthy state.

I really do not have any idea.

Hope that it will solve soon.

[liang_chen]

In Jan release, there are two crash/freeze issues resolved, which happens in edit drawing view UI dialog, and they will resolve the major issue of this post. Since this is a random issue, we are not 100% sure if this random issue is resolved in Jan release. So please upgrate to latest production build (2.0.18220), and check if it still happens. 

Btw, this issue had been tracked as internal ticket (FDWG-18009). If it is still reproducible in latest PorD, we will continue to investigate and fix it. Thanks for your patience and support.

[liang_chen]

Can anyone pls help to launch Process Explorer when work on Fusion? Please create mini dump files from both AcCoreConsole.exe and Fusion.exe when issue happens, and share the files with us. They will be helpful for us to check which processes have particular handles opened or DLLs loaded. You can also send them via mail. My mail address is 'Liang.chen@autodesk.com'

https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer 

[liang_chen]

We received some dump files from users, and added some improvement and fixing by the symptom found in Dump. Ideally, the fixing will reduce the frequency of this issue, and it is available in the new update of ProD versin (2.0.18477). Please update to the latest version, and let us know if this issue is still there.

Please share the dump files with us if you meet this issue again. Thanks for your support and patience.