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Drag arrows do not work when moving bodies.

dames123
Advocate

Drag arrows do not work when moving bodies.

dames123
Advocate
Advocate

We have one install that can't use the arrow drag handles. We have the latest update installed.

 

https://app.screencast.com/wMUw36LIxfVD6 

 

Thanks.

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Phil.E
Autodesk
Autodesk

Hi,

 

Thanks for letting us know. If you haven't yet, can you try the repair option?

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-launch-the-...

 

This can be accessed from Fusion on the Help menu, see article. 





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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dames123
Advocate
Advocate

Hi @Phil.E ,

 

We tried that but it didn't work. This is weird because it only happens to one install out of 5. Same computer specs for all five. I had the video driver updated and that didn't work either. Any other ideas?

 

Thanks.

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Phil.E
Autodesk
Autodesk

Have you tried the same login and mouse for each? Just covering all bases, although this still sounds like a broken installation and it might be outside the reach of the Repair style reinstallation. There are just a couple things that remain when using that option.

 

Because of that, there is yet another deeper level of uninstalling that might help. Manual Clean Uninstall

 

 





Phil Eichmiller
Software Engineer
Quality Assurance
Autodesk, Inc.


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