Design upload stuck at about 20 percent

[zizumara]

I am running the hobbyist version of Fusion 360 on Windows 10.  I have an existing design that I just modified and attempted to save.  I got a spinning icon on the file panel indicating progress but it never stopped after several minutes.  Normally, this design takes less than a minute to upload.  The upload job status shows stuck at about 20 percent.  I tried pausing the job, going offline and then online, restarting the job, and clearing the local cache.  I tried editing the file and saving again.  The job status starts again, but once again gets stuck at about 20 percent.  There is a warning icon visible on the file saying that the file is unavailable.  I have seen other posts in the forum about stuck uploads that mention that they get an error message popup, but I never get a popup error message.

I added the diagnostic zip file to this post.

[RajkumarIlanchelian]

@zizumara In the Job status do you see a "Cancel stalled upload" button ? 

If you don't see it or if that is not doing anything, Can you please:

1. Close Fusion 360 
2. Create the below Environment variable 

OS3_USECDN=0

3. What this does is changes the upload pipeline based on the network speed and allows you to continue. 

Just as a check, please run a speediest on your machine just to make sure there are no slow uploads you are experiencing. 

[zizumara]

I do not see a "Cancel stalled upload" button in the job status dialog.

I closed Fusion 360 and created a Windows environment variable named OS3_USECDN and gave it a value of zero, then restarted Fusion 360.  That did not change any of the behavior.

An Internet speed test shows I have 360 Mbps download and 0.14 Mbps upload.

Without the cancel stalled upload button, I can't even properly quit Fusion 360.  I tried doing this via the text commands window, but the window doesn't even allow me to enter text (left click in the text command window does not set focus to the window or display a text cursor).  If I try to exit Fusion 360, I get a dialog box that says "Cannot close until jobs in progress complete".  If I click the pause jobs button in that dialog, I get another dialog that says "Fusion 360 will close when jobs in progress complete", and it just sits there forever and doesn't allow any other GUI controls to be used.  The only way to quit at this point appears to be to kill the Fusion 360 process from Task Manager.

[zizumara]

Update:

I was misinterpreting how to use the text command window (which I have never used before).  The bottom of the window was off screen, so I didn't see that it had a command bar for entering the text.  So I issued the command Fusion.CancelUploads.  This generated the text below but did not actually fix the problem or appear to change the behavior in any way.

Fusion.CancelUploads

Files which were removed from queue and not uploaded:

Files removed from queue and not Uploaded : 0

Back up generated at : C:\Users\zizum\AppData\Local\Autodesk\Autodesk Fusion 360\VFEVJ3RAG3MP\UploadBackUps\20230314T210429

Could I try maybe to delete the last version of this design so it is back to a state before I encountered this problem?  I could regenerate my most recent changes without too much trouble.

[RajkumarIlanchelian]

@zizumara The upload speed of 0.14 Mbps upload seems very low. Could you please restart your router and see if that helps? Also, if there is another network, say your hotspot from your mobile etc can you connect to another network and see if that gets the upload any better? 

[zizumara]

I restarted my AT&T router.  I tried running Google's Internet speed test again, but for some reason it doesn't run.  So I went to www.speedtest.net and ran that one.  It shows I have an upload speed of about 0.75 Mbps.

However, before I reset my router I checked my Ethernet performance status in the Windows Task Manager and it showed I was sending (uploading) data at about 550 Kbps.  After the router restart, I launched Fusion 360 again, and the Ethernet status again shows I am sending data at about 550 Kbps.  I also noticed that my job status progress shows about 30 percent now.  So it looks like there is progress, but it is incredibly slow.  It could take hours to upload my design at this rate.

[zizumara]

Another issue I have been seeing for the past few months may be related.  In Chrome, I have been experiencing web pages that occasionally only partially load.  This happens on multiple web sites and I have even seen this in the Microsoft Edge browser.  I often see a brief message from Chrome that a web page is unreachable, but then that is quickly removed and then the web page loads.

[RajkumarIlanchelian]

@zizumara 550 Kbps is even more slower and Fusion is going to have a hard time to upload. 

Can you disconnect the internet cable from the router, wait about 60 seconds, and then reconnect the internet cable to the router again? This is certainly an issue with the network where the upload speed is not enough to upload the document. 

[zizumara]

I waited a couple of hours and now I see no progress and the upload data rate has gone to zero.

[zizumara]

I disconnected the Ethernet cables from the router to the wall jack and from the router to the computer for about 60 seconds and reconnected them.  Then I restarted Fusion 360.  Fusion 360 status is unchanged.  Task Manager shows Ethernet upload data at about 550 Kbps.

[RajkumarIlanchelian]

@zizumara that is a very slow speed for upload. You could try calling your internet provider and checking to see if they can fix the upload speed. I am afraid with that upload sped there is not much going to happen on the Fusion side. 

if you try to say upload a document to a google drive or any other cloud drive are you experiencing the same slowness?

[zizumara]

You are right.  I just checked my ISP plan, and my upload speed should be FAR greater than what speed test is showing.  I will contact my ISP to have it checked out.  I will leave this discussion open until that is resolved and see if it fixes my Fusion 360 issue.

[zizumara · Accepted solution]

I went through some diagnostics with my ISP and determined that if I disconnect the Ethernet cable between my computer and router and just just WiFi, then the Fusion 360 design upload completes.  Sorry to put you through this unnecessarily.  Thank you for the support.  I will mark this issue resolved now.

[RajkumarIlanchelian]

@zizumara @Glad to know that the issue is resolved. 

you should remove the environment variable that you created.