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design stuck on "document still uploading"

3 REPLIES 3
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Message 1 of 4
lancevv
120 Views, 3 Replies

design stuck on "document still uploading"

hi. i have a document that is stuck on the upload. i had to close my pc in a rush the other day, so i saved the document and quite f360, i assume that because the internet on the day was so bad it caused the file to get stuck.

 

ive tried clearing the cache, checking job status's but no luck, the job status tabs are all emptyScreenshot (15).png

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3 REPLIES 3
Message 2 of 4
karina.harper
in reply to: lancevv

Hi @lancevv 


Can you share your log files for investigation? how to collect log files

 

Cheers,

Karina


Karina Harper

Software QA Engineer, Fusion 360

Fusion 360 Webinars | Contact Support | EDU Support | Support Board Best Practices


Message 3 of 4
lancevv
in reply to: karina.harper

hi. here they are.

 

 

Message 4 of 4
karina.harper
in reply to: lancevv

@lancevv you may need to try a more aggressive clear cache - try following these steps:

  1. Close Fusion
  2. Locate your oxygen ID folderWindows: C:\Users\***\AppData\Local\Autodesk\Autodesk Fusion 360\*alphanumeric code which is your oxygen ID*
  3. If you want to make sure you retain the most recent version, make a copy of that folder and save it to your desktop
  4. Delete that folder
  5. Reopen Fusion
  6. Try opening and saving the design again.

If the version that comes up has some lost work, we can then pull the most recent .f3d from your backup folder and save it in Fusion again.

 

Cheers,Karina


Karina Harper

Software QA Engineer, Fusion 360

Fusion 360 Webinars | Contact Support | EDU Support | Support Board Best Practices


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