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Design data deleted after clean uninstall

mbroganBL3JP
Explorer Explorer
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Message 1 of 4

Design data deleted after clean uninstall

mbroganBL3JP
Explorer
Explorer

I was having issues with fusion reverting back to an old version and was unable to open files. I performed a clean uninstall, the "keep offline fusion data" was checked. When I re installed fusion all my projects are missing.

 

Thanks

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Accepted solutions (1)
231 Views
3 Replies
Replies (3)
Message 2 of 4

ryan.bales
Autodesk Support
Autodesk Support
Accepted solution

If the projects were saved an uploaded normally then nothing would be removed. You are part of two hubs, a team hub and a single user storage hub and the most likely situation is the clean reinstall reverted your hub choice to the default where you data is not saved. use the drop down in the upper left to switch between them and you should be able to locate your projects.  



Ryan Bales
Fusion 360 Product Support
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Message 3 of 4

mbroganBL3JP
Explorer
Explorer

WOW That was it. I spent forever messing with this figuring it was something like that, but couldn't find it. I feel very smart...lol...I guess thats why I prefer my manual machines.

 

I appriciate your help!

 

Mike

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Message 4 of 4

ryan.bales
Autodesk Support
Autodesk Support

Anytime! Its certainly frighting when nothing appears. Just know its exceedingly rare to lose any project or data and uninstalling surely would not cause this if the files are saved and uploaded successfully (the latter is automatic with saving) 



Ryan Bales
Fusion 360 Product Support
1 Like