Design cannot be saved (Design is located in another team:)

[justin_venard]

Hello Autodesk Team,

I am the sysadmin for a school district that utilizes Fusion 360 in our HS lab environments. Over this school year we have been battling quite a few issues with the fusion360 application. Trying to get support from Autodesk has been challenging, I'm hoping this post can get some eyes on the issues we are experiencing.

#Issue#

Students receive the following error when trying to save a project:

"Cannot be Saved" 'FileName' Cross-Team Design (Design is located in another team: 'TeamName')"

#What we have done to resolve the issue#

Verified all URLs provided by Autodesk aren't being blocked by firewall / filter

Cleared Fusion360 Cache (Temporarly resolves the issue for a few days)

SaveFile As (Resolves the issue however not a good resolution when students have to start managing multiple files due to so many saves)

#Summary#

Overall the issue isn't consistant and seems to come and go. While we have found temporary fixes stated above it isn't a good resolution. Many hours of student lab time is lost trying to work around this issue. Any help identifying a long term solution would be greatly appreciated.

[Phil.E]

Hi,

Thanks for posting this. There is a knowledge article that matches your description.

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Des...

Please let me know if that solves the issue for you.

Thanks,

[justin_venard]

Hello Phil,

Thanks for sending this information over. We were on winter break so I wanted to give the lab a week of testing this as a fix before replying.

Clearing the local cache resolves the issue for a day or two, however the issue just comes back. 

[Phil.E]

Thanks for responding. That's a good clue.

Does it have anything to do with these designs being deleted/archived/moved after that period of time you mention?

I'm referring to this bit from the article:

Referenced design has been archived

This warning may show if a referenced file has been archived.

[justin_venard]

Archive, delete or move isn't recommended to students throughout the school year since they are working on the same project.

I am happy to provide a screen recording, logs or anything else you could find useful to help narrow down this issue.

[Phil.E]

Please describe the relationships here between the students and the location where they are saving their designs.

• Is it a hub that the student owns, or one that the teacher owns?
• Have you checked all the permissions and roles for the students vis a vis the place they are saving designs?
• Does it happen off the school network, or on it, or both? (I'm presuming the students are allowed to work off campus on their homework).