Crashing on startup

[clayg08]

Fusion crashing when trying to load since last update.  I can do a clean install and works once, then crashes.  Sent in many reports.  All say the same lack of resources... All resources seem to be ok. Any ideas

[boggsjon141]

Same here. Ran new update fine for 2 days. Than it didn't seem to agree with one specific file. Crashed my entire pc. Fusion still opens fine on my desktop. If I try it on my laptop is crashes at startup.

Extremely frustrating.

[ahsan.autodesk]

Can you please collect the Diagnostics files manually and send it to us? See this article for how to do that: https://knowledge.autodesk.com/support/fusion-360/learn-explore/caas/sfdcarticles/sfdcarticles/How-t...
Thx and regards

[clayg08]

I was able to do a clean install and get the logs. Fusion will load once after install and then crashes when I try to open again.  I thought there could be an issue with the invidia driver. Downloaded latest version still no good. Thanks for the help

[ahsan.autodesk]

Hi @clayg08,
I have replied to your message in a separate post. Please PM me your email id so we can check where you are crashing.
Thx

[tasteofminds]

  same problem here, worked fine 'till this afternoon, close the , reopened it, it never reopened. tryied full reinstall with fusion cleaner and reinstall, nothing... tryied deisntal manually and reinstall, still nothing. same thing append on my second computer. event the android app wont open and crashes instantly..... 

[rhudaynath]

Hi @clayg08 , @boggsjon141 , @tasteofminds ,

We are sorry that you faced this problem. 

Concluding the steps to rectify such issue,

1. Please refer to the article which explains the similar problem caused by graphics driver:
   https://knowledge.autodesk.com/support/fusion-360/learn-explore/caas/sfdcarticles/sfdcarticles/After...
   
   
2. Please refer to the article that explains how to update graphics driver:
   https://knowledge.autodesk.com/support/fusion-360/learn-explore/caas/sfdcarticles/sfdcarticles/How-t... 
   
   
3. Please refer to the article that explains how to clean-uninstall Fusion 360:
   https://knowledge.autodesk.com/support/fusion-360/learn-explore/caas/sfdcarticles/sfdcarticles/How-t... 
   
   
4. Re-install Fusion 360

Hope these steps solve this issue. 

[tasteofminds]

i already done this twice yesterday. restarting the internet box solved the problem but now i have the same problem... seems like a dns faillure

[ahsan.autodesk]

Can you please ensure you have enough disk space?
If you're still seeing the issue, please send us the log files and we'll take a look.
Thx and regards

[boggsjon141]

Just an update I did a clean install and it worked good yesterday for one start up. Today its crashing again on startup.

[clayg08]

Did you clean cache data while you had it running! I think that was key for me. Mine is still running fine.

[tasteofminds]

i've done all the things you said, exept cleaning cache in fusion. When I wnat to launch fusion the only thing that works now is to restart the internet box. enough space on my hard drive, virus scan with 3 direfent antivirus, even on bootlaoder, multiple reinstall with clen desisntal, everything possible has been done. I will clear teh cache and tell you if it works as soon as I can restart the box, i'm not the only one in the hoiuse needing ineternet 🙂

[tasteofminds]

ok, i' do have enaough space and made all thing spossible to solve the problem exepet clearing the cache. BY now the only way to sart fusion is to restart the internet box.  here are the logs. thanks for helping me 🙂

[boggsjon141]

So they way I got mine to work consistently is to uninstall fusion. Than use the fusion360 clean uninstall tool. The download is somewhere here on the forums. Or you can manually do a clean install. After getting Fusion to start once I would than clear the cache. That seems to have fixed it for me.

[ahsan.autodesk]

Hi @tasteofminds,
Hmm, are you sure you've sent me the logs from the correct machine. Because from your last log (dated Apr 03, time: 18:06:21), it appears you've successfully started Fusion, and had actually finished opening a file (named str***). Are you now having problems after the file has opened?
Regards,

[tasteofminds]

As u told on my last post. I can run fusion when I restart my Internet box but after a while iit crash and I can't restart fusion unless i do restart the box. I deleted the cache and saved the diagnostic that I sent you. I seems to be working after cache clearing. I'll tell you if it is OK. 

[tasteofminds · Accepted solution]

So I confirm that clearing the cache in fusion solved the problem 🙂 Tanks to all for the help 🙂 Please take care in these hard times, be safe...

[john.johnston44]

I am having the same issue. after uninstalling and doing a clean install I can manage to get it to startup once. Then no matter if I clear cache or not it will start to load and never finish. Then I will have to close it down with task manager. 

[colemakinstoof]

im also encountering this issue constantly i cant fully uninstall it even cant even access the uninstall menu. 

i cant even get to a debug menu or a crash report dialogue, it can open a file but wont let me make a sketch

 however when i went to delete a file from my cache it crashed. 

exteemley strange like it only works on weekends and  fridays @Anonymous 

it also opens as a seperate application

opened and immediatly crashed on attempted extrusion