Corrupted File that will not open

[alanU63ED]

I have a design file that became corrupt. It was edited and worked fine on Thursday, Fusion and the computer were shut down for the weekend and on Monday the file was corrupted and would not open. 

However, it opens just fine on my partner's computer.

I am on build 2.0.13619 and he is on 2.0.13162

These are the errors I am getting.

Can anybody give me some direction here? 

I have tried uninstalling and reinstalling Fusion. I have tried saving the file from the cache and opening it that way. I have tried opening off of the Team home page. I have tried deleting the project files out of the cache. None of these have worked but it opens perfectly on my partner's computer. 

[jhackney1972]

It will not solve your problem of opening the file on your computer but if you partner can open it, why not have them export it and send it to you via some transfer source.  Then you can simply replace your corrupt one and move on? 

[alanU63ED]

John,

Thank you for your reply. He did email me the file from his computer. I shut down my Fusion and opened his file directly from the email with the same result. Should I be saving the file in some manner before opening or what exactly are you referring to by replacing it?

[jhackney1972]

So your partner opened the file in Fusion 360, selected the File menu, then Export and save the file to their hard drive.  He then emailed it to you.  You then saved it to your hard drive and then tried to use the Open command to open it from your local drive and it will not open?  If you can, attach this file to your Forum question and see if can be opened by someone on the Forum.  The method I described above is one way we all share Fusion 360 files.  I would also make sure you are both using the same Fusion 360 version.

[alanU63ED]

Yes, this is what we did. I will add the file to the listing if I can.

As I mentioned in the original post we are on different builds. We do not understand why we are on different builds since both of our programs say they are fully updated. Is there a way to roll back versions to see if this is the problem?

[alanU63ED]

My File size is too large to add.

[jhackney1972]

No way to roll back Fusion 360 to a past version but it is easy to update Fusion 360 to the current.  Both of you should look at the "clock" looking symbol in the upper right hand corner and see if there is a little "1" showing beside it.  That indicates an update is pending.  Click on this "clock" looking icon and you should see a "Restart Fusion 360" to install the update.  I would make sure before doing this that all files are saved and closed and all other applications are closed.  I do not have a pending update but the red arrow is where you will see the "1" if a pending updated is there.

[jhackney1972]

Can you zip it to reduce the size?

[alanU63ED]

Neither one of us has an update pending. This is why it doesn't make sense that we are on different builds.

I did zip the file but it didn't reduce it enough.

[jhackney1972]

Fusion 360 updates come in normally when Fusion 360 is restarted.  One was issued yesterday and I got it this morning.  The current version is 2.0.13619.  Has the user of the older version restarted Fusion 360 recently?  Some individuals rarely shut it down, if this is the case, restart Fusion 360.

[jhackney1972]

I went back to your earlier post and noticed that one of your Fusion 360 versions is VERY old.  I think this is the problem.  Updates will not occur if the Fusion 360 version is too old.  To update applications in this category, it is necessary to simply reinstall the application, you do not have to uninstall it first.  If may be possible to reinstall it from the Fusion 360 Service Utility, if it is not too old.  This is explained on this webpage.  Otherwise you will simply download the Fusion 360 Client Streamer and run it.

[alanU63ED]

We will take a look at that and see if we can get his updated. But we would prefer not to do it until we figure out this corrupt file issue since his old version is able to open the file but my current version is not. Do you know if there was an update issued between 7/14 and 7/18? If so this would be the update that corrupted this file.

[jhackney1972]

I have no idea because I have not seen an corruption.  I will offer this, if I send you my email address, in a private message, you can send me the file by email.  If it is too large for that you can used a free service called We Transfer for files up to 2 GIG.  I just sent you a private message with my email, you decide.

[alanU63ED]

I have a file that generates a corrupt file error and will not open on my workstation with the latest build 2.0.13619 but opens fine on my partner's workstation which has a much older build(see original post). The file was last used successfully on 7/14 and the next time that I attempted to open it was 7/18 at which time it returned the corrupt error code. 

@jeff_strater @Phil.E  Can I send you the file to take a look at or what do you suggest that I try at this point? I have tried reinstalling fusion, exporting the file, deleting the cache, etc. 

[Phil.E]

Please send the file with a link to this forum post to phil dot eichmiller at autodesk dot com.

[karina.harper]

@alanU63ED 

Can you share your log files here?

Cheers,

Karina

[alanU63ED]

@karina.harper 

Here you go. Let me know if you need anything else.