continuous Updating - Cannot Load my files

[Anonymous]

I tried loading Fusion this morning to modify a design. Two of my designs have a rotating circle (See attachment) Continuous updating. I cannot open these two files to work on them. I have let it run now for over 2 hours and it does not finish. Is there any way I can clear this up so I can work on them?

[paul.clauss · Accepted solution]

Hi @Anonymous

Thanks for posting! I am sorry to hear that you have been unable to access these files and that they seem to be stuck in the save process.

Have you restarted Fusion 360 recently? I would be curious to see if shutting the program down and restarting it pushes through whatever is interfering with the cloud upload. This will not cancel the upload - just make sure the program does not prompt you to save the stuck designs. It is possible that the designs are saved and the Data Panel is not updating.

I would also try working through some of the suggestions in this article - hopefully this will help! If you still cannot access the files, let me know the filenames and gather your diagnostic log files and attach them to this forum thread - I am happy to have a look! Please let me know if you have any questions.

[Anonymous]

Yes I have shut 360 down several times. I even went to another computer and loaded Fusion 360 and the updating circle did not show up there but when I tried to load eather of the two files I received a message to wait until updating completed. These are both 3D print Files so I have printed them but I would like to keep the files for possible updates. Carl

[Anonymous]

In looking over the things in the files you suggested, I found "clear user cache area". I clicked on it and Fusion closed and reloaded and now everything is OK.. Thank you very much.

[simonoceancamp]

Had the same problem and the "clear user cache" solved the problem.  The link referenced above is broken, I found the clear user cache in Help(?) -> Support and Diagnostics -> Clear cache data.  If forces a restart.