Closing and opening fusion sessions

[Felipe.G]

I use Fusion at home and at work and I been having issues with a warning, "Unable to validate a security certificate", also fusion stopped opening at all, I checked some of the forum comments and I ended doing a do a clean uninstall and was able to access again, but the warning  "Unable to validate a security certificate" keeps showing and NOW after re-installing Fusion at work I went home to find that somehow the session still alive and when i try to access from home fusion tells me that a session is opened, so i have to suspend the other pc, I don't have a Proxy server at home or at work, so i guess I'm looking for a solution on what is happening at work because that is the one that seems to Couse the issues, I have been using Fusion at work and home for years and until now things started to give me issues.

To Resume:

1-Work computer had a warning "Unable to validate a security certificate"

2-Was there for a week or so

3-Then fusion was not able to start "not connected to internet" or something like that

4-Followed the instructions to do a "clean uninstall" and reinstalled Fusion - and it worked again..BUT...

5-The warning "Unable to validate a security certificate" still there

6-AND now....When try to access from home it says that a session is on use so I have to "suspend" the other session

7-This never happened before

8-I'm 100% sure Work PC Fusion is not running and checked task manager to see if fusion was running somehow on the background but is not ( I have remote access to my PC at work)

9-I checked my work PC for other errors for the server or any problems with other software and all seems Ok

10-Server IT said there is no Proxy 

11-I checked for Virus and run Malwarebytes for any other Issues but all returned Ok

Thank you

[Phil.E]

Hi,

Can you please collect logs from both machines and send to me, or attach here? (found under Help > Support and Diagnostics)

This may need to be sent to product support but I can take a look at the logs to see if anything stands out.

[Felipe.G]

Thank you, now Fusion allows me to log in but wont work anyway, it says there is an error, already clean uninstalled and re-installed and nothing, anybody knows if there a number to call in this type of cases?

Thank you for your help

[Phil.E · Accepted solution]

Sure thing, reach out to support.

https://knowledge.autodesk.com/contact-support