Claim !!! Four days since I paid for 6 yearly subscriptions and still no active accounts

[hakanRG2N7]

This is not acceptable Autodesk,

  We are in the process of switching our workstations  to Fusion 360.  We purchased 6 accounts. Since Monday 3 customer support sessions and still no activated accounts. .  The payment has been deducted from my credit card on Monday, and we are still waiting for account activations.  The customer support has been good just for calming us and making us wait more but no results. We are a factory purchasing 6 accounts for yearly licences, not hobbyists so we don't have the luxury to wait.  

  This issue with Autodesk having the payment but not activating the accounts turned into a real problem for us. Tomorrow, if I see no results  , I will have to go back and cancel our decision to swittch to Autodesk , file a fraud claim to my bank and also prepare for a lawsuit for our professional losses.

Below are some common answers  from customer support.

Regarding your concern, we could see the order status is "Electronic Fulfillment Pending" and our backend team is working on it to complete the order

The order needs to sync with your account which is taking some time from our end

We will check the issue and soon you will be able to work on your product

We suggest to reopen the case so that our agent will work with our internal team and resolve your concern

Ok we will soon work on this and the product will appear soon on your account

[hakanRG2N7]

My support cases for Autodesk to review

Case 22185780 

Case 22189992 

don't have a number for the third

[hakanRG2N7]

 

[hakanRG2N7]

 

[HughesTooling]

@James.Youmatz Can you help with this?

[James.Youmatz]

Hi all,

So sorry, I'm just seeing this post this morning. I escalated this with some of our order support managers, and the order has successfully synced and should now be working correctly. I am sorry for the frustration you deal with in those cases and I'm more than happy to chat further with you on that. 

Please, if that is not the case, do not hesitate to reach me directly at james.youmatz@autodesk.com so I can get this squared away.