Change from trial to student license

[Anonymous]

Hello,

I am using Fusion 360 in Design class at my school and have downloaded it now on to my personal computer to work on assignments at home. I went to the https://www.autodesk.com/education/free-software page, clicked on Fusion 360 / download under Autodesk software for students, ...., and came to the site that said Get a free 3-year education license and signed in with the student ID that we set up for me at school. It then said "You’ve obtained access to this product" and I clicked on a tab that said download the software. After the download completed, I installed the software and signed in with my username & password and Fusion 360 opened as a trial version and there is no way I can change it to the 3 year student license. When I go to manage downloads & products and click on the All Products & Services tab, only Storage Free is listed. Under trials, Fusion 360 and 30 days left is listed. I also never received an email with serial number and activation code. This makes me think that my account is not set up correctly as a student account. How can receive the 3 year license? Is it possible to change my account to a student account or do I need to delete my account and set up a new account with my school email (same as I use right now) as a student account? I am confused. Please help! 

Thank you! 

[jodom4]

Hey no66ki01,

Sorry for your trouble. This is a known issue that we're currently working on. Please click this link and follow the instructions on the post: https://forums.autodesk.com/t5/fusion-360-support/attn-having-trouble-signing-up-as-a-student/td-p/8... 

[Anonymous]

Any update?

I have 15 students signup up and now expired. Deleting their accounts will take 90 days and this is ridiculous. Why can't we just swap them over to get student access? They can sign up to a new account because their email addresses are taken with the old account. Fix this bug please.