Canvas image not showing up during insert canvas and causes file corruption

[Jason.Dorsey]

Has anyone seen this issue with canvas? 

I start with a fresh new design instance, select a principle plane, insert canvas, select file from my computer, click insert, and the image does not appear, scale, or translate no matter what I do.  Changed opacity, that isn't it.

After that, I select edit canvas from the browser tree and this is what I get:

I was curious, so I took the log2 of the numbers in the X dist, Y dist, Z ang fields with a calculator (log2(2147483647)) and I get 31, so this is a negative overflow of a 32-bit integer.

Clicking ok after the edit canvas command then causes the orientation cube to disappear for this design instance upon trying to zoom with the mouse scroller.  Saving the file then reopening also causes this behavior, so the troubleshooting file seems corrupted at that point.

Interestingly, I have no issues opening and editing a file that already has existing canvases:

So it seems like a bug in the creation process.

I recently rebuilt my PC, which now is:

i7-4770 32GB

1T SSD

Radeon RX 850 w/8GB

No other issues with any other installed software or any stability issues seen.   F360 also runs great now other than this.  Are there any issues with this particular graphics card, or has there been any code revisions in the functionality of the insert canvas command? o_O

[Phil.E]

Thanks for the detailed report.

Is this happening with specific images or any canvas image? In other words, is Canvas completely broken for you, or are these special instances of malfunction.

[element2001]

I have exactly the same same issue. I tried it with .png, .jpg, .jepg but nothing seems to work. It is always the same problem, really like the problem was described.

[Phil.E]

@element2001  If I'm reading you correctly, it sounds like every single canvas you attempt fails. Is that true? Or do some of them work, but not others, as shown by the original post?

If either of you have a design that you can share with one of these bad canvasses, please do, glad to look.

[element2001]

There you go: https://a360.co/3xvjmSv

(edit): Well i tried to open it, but the file is completely broken. When i open it in F360, it is just a white screen (see screenshot) and in the browser you get an error.

And yes, every attempt i try, fails.

[Phil.E]

Can you share one of the canvas images you are using? The design file is not showing any errors. It just seems like the canvas image is not being shown. When I insert another canvas image into the same design it works. I'm suspicious of the image files, so it would help to try to test the workflow using your images.

[element2001]

Here you go

[Phil.E]

Thanks.

I'm not having any trouble with the image, but I did notice something. When editing the existing canvas in your design, some strange numbers show up in the location window.

I tried a test, and added a kilometer or so to the location when inserting your sample image and got a similar result, however the numbers did not appear like what you are getting. The result is the same when the canvas is a long way from the origin, however.

Are you doing anything to change the x,y,z location of the inserted canvas? 

[element2001]

I did nothing. I created this file extra for you and i just inserted the picture. Nothing more

[Phil.E]

Can you record this workflow using Autodesk Screencast?

[element2001]

Well, interesting now...

Now the picture shows up correctly... i don't know what i have done, i just opened F360 and then tried to record it and while i was recording, it worked...

[Phil.E]

The magic of software. Always restart the app, if that fails, restart the computer. 😁

In all seriousness, if you see it again, please post. I'm always glad to look into these strange bugs. I think this is repeatable, which means it's fixable, and the key is finding the method to repeat it. Thanks for bringing this to attention!

[element2001]

I will remember it, when it shows up again, i will write it to this post here

[A.ABDILLAHI16]

insert image i have got no option file from computer while i am editing title block

[zsg]

I came across this same problem.  I worked around it by converting the image from jpg to tiff.  I notice there is an image rotation between the jpg and tiff -- probably introduced by the iphone when I took the picture.  I wonder if maybe Fusion 360 is getting confused by this?  Here's a screencast video to reproduce the problem and I'm also attaching the jpg and tif files.

[toffypops]

Not sure if it is relevant. I tried to insert a canvas onto a surface inside a sketch and before i made a sketch to a surface, a bit down the timeline...and whenever i added it, it showed, but when i went out of the sketch it disappeared. In the timeline the canvas was "hidden" even if it was marked all the way to the left. So in the end i found out I had to have the component selected with leftclick, then i added canvas, selected surface, then i had to drag the new canvas to an earlier point in the timeline, and voila, it now shows correctly.

Not sure if it might be relevant for this problem.