Fusion
Please attach you installation log file.
John Hackney, Retired
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.
Take a look at this website to locate the log file "autodesk.webdeploy.streamer.log". You can attach it to your post for others to diagnose and/or you can use this article to try and find your installation error in it. It is sort of confusing the way it is listed but if you scroll through it, text file, you will be looking for error listing.
John Hackney, Retired
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.
The main error is that the Windows Registry is locked. Open the log file and read the last line which is duplicated a few times through out the log. You cannot install on top of another installation no matter what the applications are. Make sure you are logged into your computer with an account that has read and write permissions to all files including the registry. You should follow this website and clean up what you have now and then restart your computer. When you log in make sure you use an account that can read and write "all" folders and write to the registry. I would also, for the logged in user, temporarily disable User Access Control (UAC), temporarily disable any Anti-Virus application and when you get to the installation file, right click on it and chose "Run as Administrator".
Be patient, the installation must finish!!!! Good luck.
John Hackney, Retired
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.
I forgot to mention, make sure you have a viable internet connection and you are using TLS 1.1 or 1.2. These setting are found under Internet Options, Advanced Tab under Security.
John Hackney, Retired
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.
Windows security settings begin with the user account. Go to your user account listing in the Windows control panel and verify you log in credentials. The account you log in and use should have administrator permissions.
John Hackney, Retired
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.
Another issue, called out in your log file, is the inability to connect to the Autodesk Server that has the deployment of Fusion 360. Right click on your Windows icon, lower left corner, and chose Command Prompt (Admin) and then type in this command "Ping 23.61.209.28" (without the quotes). You should get three replies with some timing information. if you get something else that indicates the server was not reached, that is one of your main problems.
John Hackney, Retired
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.
Well I am out of suggestions. You should go through the entire process again, being very deliberate to do each step in sequence. If it works, great, if not then you will have a new log file to troubleshoot further. One thing to add to the process is use the Task Manager and make sure there are no instances or processes or Fusion 360 active at EVERY step.
John Hackney, Retired
Did you find this post helpful? Feel free to Like this post.
Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.