cant open fusion

[donaldkaiser47]

i have a new install and after i try to open fusion it said its not responding then it has a box saying there is issues 

[RajkumarIlanchelian]

@donaldkaiser47 @Can you post the image of the UI that shows what the issue is?

[donaldkaiser47]

I don’t know what UI is but it is saying log in issue and at the bottom  it says connection issue 

[RajkumarIlanchelian]

@donaldkaiser47 Can you post an image of the error? 

[donaldkaiser47]

Here the screen shot

[donaldkaiser47]

Can’t you open fusion with out internet

[RajkumarIlanchelian]

@donaldkaiser47 

Can you please try the below? 

1. Close Fusion
2. Go to  C:\Users\<USER>\AppData\Local\Autodesk\Identity Services\idservices.db

Can you delete the idervices.db file and then restart Fusion? 

[donaldkaiser47]

I can’t find the directions that you put on her

[RajkumarIlanchelian]

@donaldkaiser47 Are you referring to this? 

1. Go to  C:\Users\<USER>\AppData\Local\Autodesk\Identity Services\idservices.db

[donaldkaiser47]

I don’t have appdata

[RajkumarIlanchelian]

@donaldkaiser47 Its likely you have those as hidden folders. Do a google search to show hidden folders in Windows and you should see it.

[donaldkaiser47]

I got in the program but it’s on a free trial and I have a hobbyist account that don’t expire until December of this year

[RajkumarIlanchelian]

@donaldkaiser47 Glad you are able to launch now. Can you confirm that you are using the same email ID/account used to register for the hobby account? Can you send me the email ID used in a direct message? 

[donaldkaiser47]

Donaldkaiser47@gmail.com

[RajkumarIlanchelian]

@donaldkaiser47 Thank you and just to confirm this is the only email ID you have used to create an account, right? More so this is the email ID you gave to get the hobby license, correct? 

[donaldkaiser47]

It was the right account the stuff I was working was in there

[donaldkaiser47]

Yes

[RajkumarIlanchelian]

@donaldkaiser47 While I get help to look at the backend can you login to https://login.autodesk360.com/login and tell me if it shows up as a trial account? 

[donaldkaiser47]

It said I’m on a trial period 

how do I get it switch to a hobbyist account

[RajkumarIlanchelian]

@donaldkaiser47 Going to check with out backend team on this.