cant go online no matter what

Anonymous
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Message 1 of 3

cant go online no matter what

Anonymous
Not applicable

I get this exact problem 

 

"When trying to launch Fusion 360 the following error message appears:

Cannot switch to online mode either. Please check your internet connection. Application will exit now. "

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fus...

 

I do have internet and I have tried all of these posts sulutions(see links below) and none of them help, I have tried windows safemode with networking, I dont use proxy and have tried purging autodesk from my computer and reinstalling fusion but nothing helps. I might be doing something very simple wrong but after a week of on and off troubleshooting I need to ask for help.

 

I have attached a couple of logs but I'm unsure if they are the right ones.

 

 

https://forums.autodesk.com/t5/fusion-360-support/cannot-switch-to-online-mode/td-p/9611481

https://forums.autodesk.com/t5/fusion-360-support/fusion-360-can-t-switch-to-online-mode/td-p/936642...

https://forums.autodesk.com/t5/fusion-360-support/fusion-360-will-not-go-in-online-mode/td-p/7947718

 

 

 

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Message 2 of 3

jhackney1972
Consultant
Consultant

I have read where Clearing your cache data will sometimes help this situation.

 

Clear Data Cache.jpg

John Hackney, Retired
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Message 3 of 3

Anonymous
Not applicable

The problem is that I cant access the fusion interface, it shows me the error message then exits fusion.

I have removed all the fusion files from my user folder so if it is saved there it has been cleared once.

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