Solved: Cannot install because have previously installed and the rolled back to a restore point

boyd.goldie · ‎02-20-2021

I have a Dell XPS 13 9300 that has been crashing. I think it was because of Fusion 360. I have restored to a point before I installed Fusion 360 and have updated drivers etc and now want to reinstall Fusion

WHen I try, it says that Fusion is already installed - which it is not

I have been to Perform a clean uninstall | Download & Install | Autodesk Knowledge Network and removed all the folders that I found including in hidden view. There are no registry keys to delete.

Any suggestions?

jhackney1972 · ‎02-20-2021

You might be able to use the Microsoft Uninstall tool. You can find it on this webpage.

John Hackney, Retired
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boyd.goldie · ‎02-20-2021

I tried the uninstall tool but Fusion is not listed. I do not know the MSI product code. The MSI viewer does not show any codes

I am a bit lost

TM

boyd.goldie · ‎02-21-2021

I give up. I reinstalled Windows with the plan to then install Fusion. However my useless Dell XPS is crashing even before installing Fusion, so it is not the problem

Back to the drawing board to ask Dell for a replacement